Urgent: PUBG Mobile Account Recovery Issue – Unauthorized Access & Claim Errors
My PUBG account was hacked around November 12. When I try to submit a claim, there are restrictions saying I must use the same device. The hacker reset my phone through my Gmail, but my device is still the same.
I tried submitting a claim every day. Initially, it showed that I had to wait 3 months. Later, I saw the manual claim option, so I filled it out, but it got rejected. I kept trying daily, and after 3 months, the same message appeared. Now, the manual claim option is available again, but when I submit it, it says my device is not the same. If this was an issue, how was I able to submit the claim earlier?
I tried submitting a claim every day. Initially, it showed that I had to wait 3 months. Later, I saw the manual claim option, so I filled it out, but it got rejected. I kept trying daily, and after 3 months, the same message appeared. Now, the manual claim option is available again, but when I submit it, it says my device is not the same. If this was an issue, how was I able to submit the claim earlier?
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
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