How to contact "account manager" (that we don't have)

We're trying to use R2 on our account (we spend more $4000/month on CF) and it says "To enable R2 contact your Account Manager."

We contacted support, they gave us a non-sense answer (clearly didn't read the request) and nothing was solved, and issue was closed.

How do we get in touch with a human who can press a button? This is rather urgent.
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