Getting charged monthly
Hello, I am trying to contact support as im being charged different amount every month and I have NO paid services that I can see. Had to come here to get help instead of something that can be done the website
EDid you manage to create a ticket with support?
E?support
STo contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs
Zno everything i kept searching for kept only giving me guides on how to change or cancel payment but nothing about tickets
Eweird, did you go to the support portal linked in that bot message?
The path I'd then take is Billing > Cancellations, scroll past all the blue boxes and down to "Summary", fill that out and then click "Add more details" underneath "Still need to submit a case?" to get it through
The path I'd then take is Billing > Cancellations, scroll past all the blue boxes and down to "Summary", fill that out and then click "Add more details" underneath "Still need to submit a case?" to get it through
Zit tells me to go to my free domains and cancel there. i hit the x on the bottom saying this is not helping and to speak to someone and then nothing.
ECan you send a screenshot?
Eof the part in the support portal where it tells you that
Eit sounds like you might be clicking through the blue wizards for solving problems yourself rather than scrolling past to the point that lets you open a ticket
Zill do it when i am back home later. ill double check to make sure im not skipping anything just incase
