ยฉ 2026 Hedgehog Software, LLC

TwitterGitHubDiscord
More
CommunitiesDocsAboutTermsPrivacy
Search
Star
Setup for Free
Cloudflare DevelopersCD
Cloudflare Developersโ€ข12mo agoโ€ข
4 replies
AW

Unable to add domain to account - possibly old unpaid orphaned account?

Hey folks,

Just bought a new domain (flux.inc) , and on adding it to the account, get
"could not run legacy post zone sub request against new zone products: failed to update user subscription: failed to apply object products: You cannot add or modify subscriptions or services until the outstanding balance is paid. You should be able to do so in your Billing page."

There's no billing issue with my account, but I suspect the old owner has an unpaid bill on an account with this domain (I added a credit card to see if that would help, nope). No reply from support. Curious if anyone has any work arounds? Adding other domains works fine!
Cloudflare Developers banner
Cloudflare DevelopersJoin
Welcome to the official Cloudflare Developers server. Here you can ask for help and stay updated with the latest news
85,042Members
Resources

Similar Threads

Was this page helpful?
Recent Announcements

Similar Threads

Unable to add domain
Cloudflare DevelopersCDCloudflare Developers / general-help
12mo ago
Unable to add domain
Cloudflare DevelopersCDCloudflare Developers / general-help
16mo ago
Account locked unpaid invoices
Cloudflare DevelopersCDCloudflare Developers / general-help
2y ago
Unable to Add Domain โ€“ Zone on Hold
Cloudflare DevelopersCDCloudflare Developers / general-help
8mo ago