11 replies

Unable to Add Domain – Zone on Hold

Hi, I’m trying to add my domain to Cloudflare, but I’m getting the following error:

 "The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the owner of the Cloudflare account that manages this domain to have the hold removed."

 "The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the owner of the Cloudflare account that manages this domain to have the hold removed."

I own the domain and have full control over it (DNS registrar access, etc.), but I don’t know which Cloudflare account currently has a hold on it. I do not have an Enterprise account.

Questions:

Is there a way to remove this hold without Enterprise support?

Can someone at Cloudflare tell me what account is holding the zone so I can reach out or prove domain ownership?

Where can I escalate this issue or get help to resolve it?

Any guidance on how to proceed would be appreciated. Thanks!

Cloudflare Developers•8mo ago•

11 replies

ftimo

Unable to Add Domain – Zone on Hold

Hi, I’m trying to add my domain to Cloudflare, but I’m getting the following error:

 "The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the owner of the Cloudflare account that manages this domain to have the hold removed."

 "The zone name provided is subject to a hold which disallows the creation of this zone. Please contact the owner of the Cloudflare account that manages this domain to have the hold removed."

Unable to Add Domain – Zone on Hold

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