HGL
deep-jade
Offline Message
Hello I keep trying to open my Amazon games and it'll load and then not launch. I also have this message at the top. I have already restarted, updated and am logged into all three accounts. I do have internet access as well.
3 Replies
exotic-emerald•3mo ago
Enable verbose logs and post game log
To help you, we need a game log. Please see the following images on how to get it.
provincial-silver•3mo ago
something is preventing heroic's backend to connect to the endpoints we ping to check connectivity
if login and download works fine that message can be ignored (we ping a few known urls but it can be a false error)
so share a game log as requested and probably the offline line there can be just ignored