Support aka No support?

Reported for phishing (false) sent the email like everyone says, no response, did a ticket , got a response but in the ticket system. well to access the ticket system it says open a ticket and ask to be migrated over to the new system. well great you responded to BOTH tickets in the TICKET system i dont have access to? what logic is that? the email takes me to a link for support that i ALSO can not log into .
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