HGL
stormy-gold
Ubisoft connect Freezing at login
Hi
I have installed Ubisoft as per the instuctions however when launched, it stays black for ages then wehn the login screen shows im unable to select or type anything?
7 Replies
stormy-goldOP•3mo ago
Launching "Ubisoft Connect" (sideload)
Native? No
Installed in: /home/graham-walton/Games/Heroic/Prefixes/default/Ubisoft Connect/drive_c/Program Files (x86)/Ubisoft/Ubisoft Game Launcher
System Info:
CPU: 16x AMD Ryzen 7 5800X 8-Core Processor
Memory: 67.34 GB (used: 5.4 GB)
GPUs:
GPU 0:
Name: NVIDIA Corporation AD106 [GeForce RTX 4060 Ti]
IDs: D=2803 V=10de SD=4112 SV=1458
Driver: nvidia
OS: Ubuntu 24.04.2 LTS (Noble Numbat) (linux)
The current system is not a Steam Deck
We are not running inside a Flatpak container
Software Versions:
Heroic: 2.16.1 Scopper Gaban
Legendary: 0.20.36 Urban Flight (Heroic)
gogdl: 1.1.2
comet: comet 0.2.0
Nile: 1.1.2 Will A. Zeppeli
Game Settings: {
"autoInstallDxvk": true,
"autoInstallDxvkNvapi": true,
"autoInstallVkd3d": true,
"preferSystemLibs": false,
"enableEsync": true,
"enableMsync": false,
"enableFsync": true,
"nvidiaPrime": false,
"enviromentOptions": [],
"wrapperOptions": [],
"showFps": false,
"useGameMode": false,
"battlEyeRuntime": true,
"eacRuntime": true,
"language": "",
"beforeLaunchScriptPath": "",
"afterLaunchScriptPath": "",
"verboseLogs": false,
"wineVersion": {
"bin": "/home/graham-walton/.config/heroic/tools/wine/Wine-GE-Proton8-26/bin/wine",
"name": "Wine - Wine-GE-Proton8-26",
"type": "wine",
"lib": "/home/graham-walton/.config/heroic/tools/wine/Wine-GE-Proton8-26/lib64",
"lib32": "/home/graham-walton/.config/heroic/tools/wine/Wine-GE-Proton8-26/lib",
"wineserver": "/home/graham-walton/.config/heroic/tools/wine/Wine-GE-Proton8-26/bin/wineserver"
},
"winePrefix": "/home/graham-walton/Games/Heroic/Prefixes/default/Ubisoft Connect",
"wineCrossoverBottle": ""
}
Game launched at: Sat Mar 15 2025 17:34:06 GMT+0000 (Greenwich Mean Time)
stormy-goldOP•3mo ago
extended-salmon•3mo ago
i'd recommend using lutris' install script instead of adding it to heroic
Wine-GE is rather old now (last release is almost a year ago) and thus might not work correctly. Please follow these instructions on using GE-Proton:
1. Head to the Wine Manager in Heroic, click the "Proton-GE" tab, and install "Proton-GE-Latest"
2. Head to the settings for your game(s) (icon on game card in library). In the "Wine Version" dropdown, select "Proton - Proton-GE-latest"
3. Rename your Wineprefix (path is shown in game settings), e.g. from
current-name to current-name_bak. To clarify: Rename the actual folder on your hard drive, do not change the option in the game settings.
Note: This will make game-specific configuration data (e.g. in-game settings or save files) unavailable. If this is an issue, let us know & we'll help you restore them.absent-sapphire•3mo ago
I installed it directly from HGL. Although it didn't work at first due to an authentication problem, after a few days, I tried again and it worked magically. 🤷♂️
Here is the log
https://0x0.st/8QwD.log
absent-sapphire•3mo ago
absent-sapphire•3mo ago
Maybe GE-Proton-Latest do the trick