permanently suspended for nothing...
can someone help me with this, i've never use hacks on ony game and i get banned for nothing...
162 Replies
please can u help me ?
;valsupport
:valQuestion: The community help forum is managed by the community and does not offer any official Riot support. You can create a support ticket at https://support-valorant.riotgames.com/hc/requests/new for official support.
i aleardy make that
but i don't know why they ban me...
because i've never use hacks in any games in my life
Did they respond ?
i've been playing this game from beta...
no...
Wait for them respond
Could take few hours or a few days
oh....
riot support doesnt really help, ive been messaging them since a year ago and nothing helped :(
facts riot lowkey sucks with support and im in your same boat. they wont tell me what i did but ive never cheated at valorant
@Am did you use medal or op.gg in game?
like my situation i was in the shooting range and showed my gf some clips in medal. tabbed back in and i was perm susp
same thing happened to me bro iv also never cheated in any way on any game and i got banned
@Blur when did it happen? Like when did you get banned
just last week
@Korebzz
@Blur mine happened two days ago? Have you had any luck? Anything?
i legit have never touched a cheat in any game in my life i spent so much money on my account and lost everything
no im just getting ai responses from riot
i rlly need to talk to a dev
Yeah I have over $600 spent on mine. And same here. I feel like we all need to just ban together and hit riot support all at once
Because this is udder bullshit
I really do too
iv said in my emails that riot can pc check me if they want
i feel like thiss could be much easier if i can speak to a riot dev
I did the same thing. I am now sending them my streams and everything vanguard log possible. To show my innocence.
It’s quite bullshit that they don’t automatically have human responses instead of ai
They hire all these people
I don’t give two shits about blitz bot
I want my account back
yo wont ever convince me thats not ai
legit copy and paste responses
It is. They get paid to write down to you what’s on a stupid posted note
All these twitch streamers get unbanned instantly too. It’s fucking bullshit
@Blur
yea iv eeven tried to reacch out to some devs that are in the discord but i havent gotten a response
They are not good at responding
sp
so
my acc is js gone forever
i got a 400 hour ban for talking ab how my friend got cancer from snus
i think i mentioned the word liek drugs or sum
External Aimbot ahh
Jk
I just got a message that it detected third party tool but no authorized entries? How tf am I banned then since you are saying I was creating a unfair advantage
nope
same here, i had this a month ago - was banned for 2 weeks and now launched the game again and got banned again after 10min
i have no idea whats causing it
Bro same wtf
It’s either because I have Logitech g hub, op.gg, or medal. But none of those should fucking permanently ban me. I quite literally. Have so much money into the game. Why tf would I do something like that. Then they tell me that they have “no unauthorized entries” of this third party tool. How am I permanently banned
all these bots saying val support like they provide any help lmao
the tickets are all generated responses
Yeah it’s quite literally sad. I have streams of mostly every game I play of Valorant. Tell me what unauthorized entries that are giving me anywhere near a unfair advantage
If yall wanna go look yourself too
My twtch is cevanz
You’ll see for yourselves that this was a false ban
i literally came back after being unbanned, played in the range for 10 mins messing with my resolution and boom i got suspended again and now gonna have to spend countless tickets trying to get answers from a shitty support system
bro deadass i got the same message
there surely must be a common factor between all our cases that is causing this but idk what it could be
some discord setting or some shit
i deadass have nothing open while playing val besides discord and xpanel which is the mouse software for finalmouse that i use for dpi and all that
i was saying this earlier if we got the chhance to speak to an actual dev we could get our accounts back
its actually ridiculous that their support is so bad, and yk what makes it so much worse is the fact that not only do they provide shit responses - they then close the tickets immediately after. offering no real dialogue between support and customer. wtf is that
Genuinely there should be a way to contact a developer. I have over $600 plus into that account. I wouldn’t do such a thing to jeopardize my account like that
It’s genuinely sad how shit riot actually treats these situations
i understand why you cant directly contact a developer, but there should be some form of dialogue. automation is understandable as theyre a large company and automation could prob resolve a lot of issues.
But in cases like this, there needs to be some form of escalation
i work in IT support and to see this from such a large company is ridiculous
At j did you stream any of your games? Or anything? Anything that could help justify that you weren’t cheating
nah but i've provided logs, I've had my account since beta and am immortal
my ticket has just been closed again... time to make new one
How does one provide the logs? Because I wanna see what was running at the time. Because it shouldn’t have been anything different from any other time. Other than medal. That’s what I was running to show my gf a clip. As soon as I tabbed in I was perm banned
Keep making tickets that’s what imma do
I don’t care what it takes
It’s theft without a doubt
its wild that urs says perma
What does yours say?
same thing it said 1 month ago too on my first case
Yeah mine says account locked permanently suspended due to third party software tools
But when we ask for what the tool is they can’t give it to us
tbh idk why they dontt have a phone number to call
I hope when this does eventually get fixed they'll do a roll back on all the bans theyve made
that would make things so much easier
And I know there was no cheats on my end because I factory reset my pc like 4 months prior. And I didn’t have nothing but like 6 games and like 4 apps on it
iv never downloaded any type of cheat for any game i wouldnt do that especially after spending almost $1000 and grinding to immo 2
i was thinking of resetting my pc before logging back in after i got unbanned but clearly that wouldnt of done anything
and also i never had anything more then maybe a 1.2 or 1.3 kd i did not have cheater level stats
No genuinely it just keeps happening
I had a 1.0 in fucking play
Plat
Genuinely I wasn’t cheating
yea i wasnt eaither ik how u feel brother
when this happened to me on 20/02 there was so little people experiencing it, so i thought oh maybe i did have something sus running by accident. but clearly now theres hundreds of people#
do i look like a cheater in these clips bc i dont see it 😂
yea surely they see this is a problem and we get our accounts back
riot is way to big of a company to not see this as a problem
i cant be dumping money into skins just to lose my account
it genuinely took me like a week last time to even figure out how long my suspension would last
and my ticket now has just been closed
gotta make a new one
i doubt this will even be fixed anytime soon as its already lasted over a monthj
same here
they arent responding to me
i got hardware bann
idk wht to do
sa,e
same
im suffering from same issue
this is my 2nd time now
i tried emailing them
first email they put the ticket as solved
its not solved
ahahha yeah fr
i emailed them again yesterday
it says acess to game is restricited and suspended every account i make it banns for cheating.
nd what to do i emailed them yesterday again and now am waiting for their reply
i havent even tried to make a new a ccount i dont wanna risk
i have like 100 new ones
it gets banned after like 1-2hrs
:/
u should be fine to make a new acc
u cnt make and play on a new acc
it gets banned
I just don’t understand why it’s gotta be us
but it'll prob get suspended for the same reason these ones are
after 1-2 match
my ban at leats wasnt a hardware ban i re climbed to imortal on my alt
IKK
And not genuinely people who are jack on f
mine is hardware
Hacking*
Mines hardware aswell
so all accounts i made gets gone in 1 match
yea no riot has to notice this
no way they dont
it actually feels like the more u spend the more chance of a ban
oh fr? thats so fucking weird cus if its a random program triggering vanguard how tf is it only banning ur main and not other accts
its so bad
yea thats my point why tf am i even banned in the first place 😂
they keep putting bot reply
iv goten 6 different replies that have been copy paste exact same thing
from that stupid ass bot
ik
would punch him in his throat
yea the bot says we are sending it off to our support team and after that legit 6 of the same response from 6 diferent ais
That blitz bot could definitely get fucked up if I knew where tf they stored his ass
Ikr
This shits rigged
I spend so nuch on a fuckingg account
They dont even check they js ban
Why make a val discord if tehy ain checking all thus
i spend around 2k euro -_-
and i get banned
for nothing
yeah fuck them
shit game shit support
why even make a ticket thing if u wont respond or check it
i made a ticket from yesterday and the bot respond me twice ...
tf is that
Shits broken
They just keep telling me they can’t do anything
I have stream and vanguard logs proof
atleast they replied man
mine ignores me
vanguard logs show proof of not cheating?
genuine question
They show what vanguard picked up during a certain time frame
It’s just hard to read
do i put the logs into chat gpt to see cause my logs are from 2 days before my suspension
could the flagging be true stretched res?
now that i realize it i got banned the day after i tried true stretched res in the second instance and the first it was a couple days after
but how does that modify or mess with third party apps
@j. did you use true stretched method or no
Idk how vanguard works but it sucks
Its ass man
my first ban i did yea but not this one
it could be that
Can we all make a support ticket including each others names and go after riot
This is genuinely unacceptable
I’ll save you the trouble, wouldn’t do you any good, your ticket will be most probably be closed instantly without any reply.
well did yall ever mess with game files
nope
like for true stretched some setting in files
or wallpaper in game
nah i got temp banned after exactly a week last night
for the 2nd time
temp suspension feb 28 and temp suspension last night
well yall had to do something
like idk crosshair apps
there was nothing i did different 😭
macro in mouse
or something
nope
do you have some programs like cheatengine or something on your pc
maybe vanguard detects that
and bans u even if u dont use it
nope no cheat engine nothin like that
there has to be something
did you use the riot logs tool and look thru the logs?
nah how do i do that
the logs should be readable and lets u see what was opened
won't achieve anything, already done that
where do i find em
sent it to riot too and they dont care
no like
look thru it yourself
yep
just to know what heppend before the ban
idk if it registers that
nah its doesnt say what triggered it
riot games support is useless
yall go to
https://discord.com/channels/679875946597056683/1347633604217274491
ping junimo
with your riot id and see if they can unban you
unless yall were really cheating
Junimo prob has muted the notifications alrdy cuz of all the pings, also ps junimo cannot help with these suspensions
but she said that they should be unbanned soon and stuff
asked for riot ids and vanguard logs
I dont think she (im guessing cuz no pronouns in bio) would do that and not unban people
Junimo unbanned a a bunch of thrm already
Its 100% worth a try
Pretty sure they did mute the notifications but I remember seeing them unban for the temp suspensions
didn't they mention a fix coming?
they mentioned a few times theyre escalating it
escalating it typically means they're raising the issue to their higher ups and making more staff aware of it
i've had the issue since february, so its still relevent
Thank god
Whyd my messages get deleted
maybe on accident
or u said something wrong
or they trying to hide something
man thats rare.... from a val player
Hey, there is no official support in this server, so no one here will be able to help you :) You will have to wait until support gets back to you in the ticket you opened
Let’s break it down
Did you ever use cheats for any other games? Csgo? Roblox? Fort? Or any kind of scripts/config files for any game ?
:val_SusgeNoted:
Is the status of the ticket closed or marked as solved
Yeah then they probably won't reply to you anymore like it says in the message you sent
wait for their reply
and thats it
same happened to me
after factory resetting my pc the night before
only had discord and medal and val
literally no other games
And why did you factory reset :val_SusgeNoted:
no
I was having issues with my hardware - nothing to do with any scripts I’ve never had anything like that
Can factory resetting cause a flag? Like an issue where it looks weird ?
That’s what caused my ban ?
No
Oh ok
the only thing i could imagine is you resseting your pc after a ban and not expecting that your hardware would be banned too
ending up getting your main acc banned
I played after I hard reset it
Did you not play Val before resetting ?
Yeah
Then got off
Hard reset it
Reopened next day
And played a couple games
Valorant doesn’t really ban immediately
It was on my rank up
It delays couple hours or even couple days
I was stuck in plat lobbies
Getting like 11-16 RR per game
Even when MVP
I started playing on that account in January
I hadn’t played on it since like last year tho when I wasn’t as good
Could that be a reason why?
Like my HS% increased too much too fast?
…
They don’t ban you for playing too good
I’m assuming you’re not hwid banned cause you’re playing rn?
I'm not on my own pc
I'm HWID banned on my own pc yeah
you can look at tracker of my account ifyw and see what you think
if you did nothing wrong or had anything suspicious
u sure u didnt have even cheat engine on ur pc
what about pirated games
they are not allowed to say details directly, because sometimes those details make it easier for cheaters to figure things out. whats your valorant id