Save path error when trying to upload saves to cloud (Epic Games)
Hey I'm not that familiar with Heroic Launcher but I started using it a lot to play Kingdom Come Deliverance on Mac. I'm really happy with how it's running but I can't seem to get cloud saves to work. When I try to manually upload them, I get the error shown in the image. What can I do to give Heroic permission to the game folder (I think that's what this error is saying)? Thank you very much for any info
63 Replies
To help you, we need a game log. Please see the following images on how to get it.
environmental-rose•3mo ago
need the game log to make sure the save path is correct
Please see the following images on how to send a Heroic / Legendary / GOGDL / Nile log file:
environmental-rose•3mo ago
need the global log to see what's actually going on
metropolitan-bronzeOP•3mo ago
https://0x0.st/8j8o.log
https://0x0.st/8j8H.log
Thank you for replying! I have no idea how to fix this issue lol
those two links should be both the logs
environmental-rose•3mo ago
they are, yes
the save stuff isn't showing up in the global log, which i thought it did...
maybe send the legendary log?
confirmed that it should show up in both the Heroic and Legendary logs..
metropolitan-bronzeOP•3mo ago
https://0x0.st/8j8N.log
I'm not completely sure if this is the legendary log but it was labelled "Epic/Legendary"
let me know if it's not!
environmental-rose•3mo ago
that's the one
i'm not seeing any evidence of an attempted sync
reproduce the sync error, then provide the global and legendary logs again
metropolitan-bronzeOP•3mo ago
sure
metropolitan-bronzeOP•3mo ago
this is the error that showed up again
metropolitan-bronzeOP•3mo ago
https://0x0.st/8j8c.log
this is the legendary log file I uploaded directly after trying to force upload the save file
environmental-rose•3mo ago
yep, perfect
does kingdom come deliverance actually have a save file on the cloud? i see you're trying to force download
metropolitan-bronzeOP•3mo ago
no there shouldn't be a save file currently
that's why I'm trying to upload one
when I click upload it just get's stuck on "syncing"
force upload gives the error shown in both the images I uploaded
environmental-rose•3mo ago
i'm seeing
--force-uploadmetropolitan-bronzeOP•3mo ago
wait im confused. is force upload when I'm trying to download the save file?
environmental-rose•3mo ago
wait, yeah you're right my bad
metropolitan-bronzeOP•3mo ago
no problem
the only thing I can think of that could have caused this issue is I recently had this laptop wiped and restored through a backup
could that have somehow not given heroic full file privileges?
the problem is on macOS, the app has to request permission to a certain directory for me to give it access
I can't give it manually I don't think
environmental-rose•3mo ago
that was my first thought
it's like it doesn't have permissions to the save location here
/Users/keshavmadhavan/Games/Heroic/KingdomComeDeliverancemetropolitan-bronzeOP•3mo ago
yeah
if I delete heroic and reinstall will it wipe the game?
environmental-rose•3mo ago
nope
metropolitan-bronzeOP•3mo ago
okay let me try that
environmental-rose•3mo ago
when you do, you may have to import the game
metropolitan-bronzeOP•3mo ago
Yeah I was just about to type about that lol
it shows kcd is now not installed even tho its still on my drive
by import, do you mean I just click add game?
yeah im lost lol. idk where the executable is even stored 😅
nvm I figured it out. let me now see if cloud saves work
environmental-rose•3mo ago
okay, glad you got it
metropolitan-bronzeOP•3mo ago
okay I did a complete uninstall of heroic
reinstalled heroic
then imported kcd
still getting the same error
metropolitan-bronzeOP•3mo ago
metropolitan-bronzeOP•3mo ago
environmental-rose•3mo ago
yeah, that error's messaging is weird
it seems like you're doing stuff right
you're signed in, the credentials aren't the issue...
what the permissions may be the issue, but i don't know a lot about bottles
i think i'm going to need to leave it to another person to chime in
Save game uploading is disabled, skipping...
is it disabled?metropolitan-bronzeOP•3mo ago
how would I enable it?
I have autosync off since it always gets stuck in uploading
environmental-rose•3mo ago
what if you did it without force-uploading?
metropolitan-bronzeOP•3mo ago
doing a normal upload just has it stuck on "Syncing"
environmental-rose•3mo ago
send that log
metropolitan-bronzeOP•3mo ago
oh wow it doesn't even get stuck anymore
gives me the same error force upload does
environmental-rose•3mo ago
okay, odd
metropolitan-bronzeOP•3mo ago
https://0x0.st/8j8u.log
here's the legendary log of that
no problem at all, thanks for your time!
flat-fuchsia•3mo ago
acutally that
does make sense
macos is uusally really restrictive on letting apps mess around with files
that might be related
metropolitan-bronzeOP•3mo ago
typically the app needs to request for access before I can allow it
currently I can see the app has access to my documents folder and nothing else
It'd probably have to request access to my home directory or "full disk access"
flat-fuchsia•3mo ago
yeah
metropolitan-bronzeOP•3mo ago
im curious to know if this is a widespread macos issue on heroic or some kind of issue with my specific case
flat-fuchsia•3mo ago
ill bring it up to somoene on the heroic team
im feeling like this is a macos thing and not a you thing
metropolitan-bronzeOP•3mo ago
thank you so much!
rising-crimson•3mo ago
Same on Linux
Not MacOS specific
Heroic should stop yanking our pizzles!
environmental-rose•3mo ago
what's a pizzle?
rising-crimson•3mo ago
Something that you can only hear in KCD 🐸
metropolitan-bronzeOP•3mo ago
is this an issue across all epic games on heroic or specifically kcd?
rising-crimson•3mo ago
Just kcd on my end, other games from egs ( too few of them has cloud ) just works
metropolitan-bronzeOP•3mo ago
interesting, that's so strange
of all games kcd has broken cloud saves 😭. saves are so vital
I guess I'll have to manually back them up every now and then
thanks for the info!
rising-crimson•3mo ago
Yw 👍
Btw what is your cpu?
metropolitan-bronzeOP•3mo ago
M2 Pro
rising-crimson•3mo ago
How does it fare on Rattay?
metropolitan-bronzeOP•3mo ago
pretty well. I can go up to very high settings with hd texture pack on
I also manually maxed out all the draw distance settings
getting about 50-60fps
it drops to 30-40 in cutscenes for whatever reason tho
rising-crimson•3mo ago
No, i mean frametiming and cpu load when you are passing through Rattay
Some cutscenes are capped
Some are uncapped
metropolitan-bronzeOP•2mo ago
ohhh I'm not really sure. I just got to rattay actually. let me see if I can get a screenshot with a frametime graph
I can't attach videos in this channel but here's a screenshot
metropolitan-bronzeOP•2mo ago
metropolitan-bronzeOP•2mo ago
tbh I barely know how to read frametime graph or even see cpu load so I have no clue if those stats answer your question 😅. I do know I rarely get stutters during gameplay
metropolitan-bronzeOP•2mo ago
metropolitan-bronzeOP•2mo ago
I was able to find a workaround to fix this issue by manually adding Heroic to the list of applications allowed that have "Full Disk Access". You can find this page in the privacy and security section on macOS
Click the + icon from the list and manually add Heroic from the applications folder.
After doing this, I can now upload cloud saves for kcd1
@"Leopard" @RawToast @TheGoldenGem thanks for your help again. I thought you all would want to know the solution
I assume full disk access is needed for wherever kcd is storing their save files. That's probably why this isn't a widespread issue across many games
environmental-rose•2mo ago
you probably don't need full disk access, just to the save location
/Users/keshavmadhavan/Games/Heroic/KingdomComeDeliverancemetropolitan-bronzeOP•2mo ago
/Users/keshavmadhavan/Games/Heroic/Prefixes/default/Kingdom Come Deliverance/drive_c/users/crossover/Saved Games/KingdomCome
I believe this is the correct save pathmetropolitan-bronzeOP•2mo ago
I copied it from here
metropolitan-bronzeOP•2mo ago
but yeah you're right it most likely doesnt need full disk access
but its a good workaround if anyone sees this error
environmental-rose•2mo ago
cool, cool
flat-fuchsia•2mo ago
any time