HGL
adverse-sapphire
Shatterline launched but not getting Playable
Can anyone assist me why getting unknown file version error as already downloaded from epic store and getting this issue multiple times. Is there any fix for it!
15 Replies
To help you, we need a game log. Please see the following images on how to get it.
rival-black•3mo ago
Also, have you verified files after that warning?
adverse-sapphireOP•3mo ago
Is it possible to make this thread private or else share it to official support team as in logs there are confidencial data with file paths
adverse-sapphireOP•3mo ago
Yes I have and used all these options still getting the same game error message even deleted that file and verify it still the same issue.
adverse-sapphireOP•3mo ago
@termdisc Are you there to help?
rival-black•3mo ago
there's no need to re-ping. I would attend to it when I can.
You should be running with GE-Proton-latest and generate a verbose log based on that
if you feel that your file path contains confidential information, I don't feel comfortable in receiving confidential information because that would imply that you could find me liable for that information. file paths shouldn't really contain that though
adverse-sapphireOP•3mo ago
@termdisc please find my game logs shared here. If possible do assist me ASAP as waiting for this game too long and just recieved it.
rival-black•3mo ago
Can you enable umu and provide an updated log?
adverse-sapphireOP•3mo ago
ok checking
rival-black•3mo ago
Did this used to work and fail recently or is this your first attempt to get it running?
adverse-sapphireOP•3mo ago
This was my first attempt to run it and just ran for 30 sec and then got that game error file level.pak
I will share you umu enabled log in few minutes. System got restarted and loading
rival-black•3mo ago
via the Shatterline Discord
rival-black•3mo ago
there's an ongoing thread there that may be more helpful
spoiler though: there is no resolution
adverse-sapphireOP•3mo ago
So game is unplayable then
rival-black•3mo ago
that's my takeaway from that thread in that server