Stuck on building the timeline
I've been using Immich for months on a Zimaboard 832 via TrueNAS Scale without issue. I decided to spin Immich up on a more powerful machine running TrueNAS Scale. I mirrored all the settings and configs. I am using an external library. Everything came up as expected. The app works fine on a browswer but when I log into the app on my iPhone or iPad it has been stuck in Building the Timeline for 24 hours straight now.
I have tried both logging out/in and uninstalling/reinstalling the app completely several times. Googled the issue and find that it sounds quite common. Any obvious gotchas from these logs?
10 Replies
:wave: Hey @papaham,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:what url are you using to connect the app?
http://192.168.30.100:30041 (just via local network)
how many albums do you have?
android / ios? can you share server logs?
ios - no albums, using an external library. i can view the folders on the app if i go to library -> folders. How do I access the server side logs? (running immich on truenas scale)
I believe the directions are part of the bot's response
found em, here is an error i see repeated in a few areas for different photo/videos. to reiterate, this is a mirror setup that i have running in truenas on a zimaboard that has no issues.
might be worth trying the newest version to make sure that it wasn't a patched bug
great timing - just upgraded to 1.7.33 - still spinning with the same errors in the app logs but the docker logs look better - i don't see any of the errors there that i saw earlier.