Debugging mobile app stuck on "Building Timeline"
I was trying to see if I could contribute by adding a feature in the mobile app, but I get stuck with the loading icon and "building timeline" when running the dev-version on my phone
flutter run -d <device> installing the app from google play works great. I even tried building a local release with keystore, but same thing happens. I do get to see the faces on the named persons in the dev app, so I am in some ways able to talk to the server.
Checking the logs and comparing the original app, in the dev version I get:
Error while checking server availability
Error getting user information from the server
Unable to get user information from the server
...
is there something I have missed that I have to alter to allow the app to talk to my server?
I have given the app the permission to see photos and videos (but the images is shown in original app even without this setting!)
I did uninstall the original app before installing dev, so I cannot see a problem there either.
I am only using external libraries on the server, but that shouldn't matter...
One thing i noticed is that when selecting the upload btn in the app, I am not able to see the local storage folders on my phone for selecting to upload. It cannot find a single album on the phone, compared to the original app that finds loads.3 Replies
:wave: Hey @klalle,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Got help in the "contributing"-channel.
Even though the server and mobile had the same release-numbering they had diverged!
git pull for the mobile code and docker compose pull did the trick! closingThis thread has been closed. To re-open, use the button below.