What happens if I exceed my plan purchased on AWS?
As title. Does access get cut off? Can I do pay-as-you-go like with regular plans?
7 Replies
aware-green•7mo ago
I asked last week about using AWS Credits to pay Neon, any idea how to? I did follow the Docs but it doesn’t seem to work, it stills charges our credit card.
continuing-cyan•7mo ago
Hi @Jimmy Adaro I'll check on this. I would expect plans changed thorugh AWS to bill for extra usage as any other plan. Also, as a paid user, you can open a support ticket here for any assistance that you need: https://console.neon.tech/app/projects?modal=support
aware-green•7mo ago
Hi Daniel. I did, and set it as low priority, I guess that’s why I haven’t got a response yet lol No problemo, I can wait.
continuing-cyan•7mo ago
I do not believe we support credits on AWS.
aware-green•7mo ago
Oh no
deep-jadeOP•7mo ago
Hi @Daniel can you check in to my question please?
continuing-cyan•7mo ago
Hi @azn4lifee Plans on AWS are the same as plans on Neon with respect to extra usage. You'll be billed for overages over your plan allowances. Only the Free plan will limit access once after reaching your usage limits.