Images on Immich Suddenly not loading
Images or videos I made with the same phone, are not loading in the app Suddenly.
They are loading on Immich Web, so they are uploading correctly.
7 Replies
:wave: Hey @Tiwer,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.What version is your app/server?
@Mraedis the most recent ones, already checked that. i have this problem since weeks already so on different versions too..
Is there something to delete cache or something in the app? maybe a clean start would do the trick. it's only in the app, web browser is working perfect.
I'm explicitely asking which version because you might be behind one somewhere, even if you tried to update 🙂
But if it really doesn't work, logging out/in could fix this
This might be an issue with cache on some devices.
Try to go to Immich Settings -> advanced, turn on "Prefer remote images", then restart the app and see if the issue is gone
Logout and log back in will also solve this issue
Thanks Guys! That was an easy fix ! 🙂 happy!