Specific Images fail to upload with no error
Hello,
I have 4 Images that dont want to get uploaded. Images before and after work fine. In the Logs from the Server and in the Logs from the App are no reasons besides
Failed: 4 in the mobile App. The Mobile Apps Log Level is set to Finest so I should get everything.
The logs from the Server also dont show nothing, besides that I'm connected:
It also doesnt matter from where I upload them. I tried the mobile app on both iOS and Android and the Webapp. The Server and the Apps are on the latest Version
18 Replies
:wave: Hey @Domi,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
This sounds like it could be a reverse proxy issue. Here's a link to the relevant documentation page: https://immich.app/docs/administration/reverse-proxyDetails about my System:
Immich runs on Ubuntu 24.04.2 in a LXC inside a Docker Container. The local
library folder is a Symlink to /mnt/Immich. That mount is via NFS to my NAS. Immich has read and write Perms to that share.
Output from df -h:
Immich Infos:
Server Version: v1.131.3
App Version: 1.131.0 build.200
Logs are provided in the Initial Message
docker-compose.yaml and the .env are uploaded as Files
Troubleshooting
- I tried uploading the Images via the App on Android and iOS using the latest Version of the app and the Server
- I tried uploading the Images via the Webapp on a Desktop Device
- I tried accessing Immich without the Reverse Proxy on both mobile Devices and the Desktop DeviceSuccessfully submitted, a tag has been added to inform contributors. :white_check_mark:
Can you zip one of the file and DM me? I can check for you
Sure
Hey I can't replicate it
Are you uploading over a reverse proxy?
probably you don't have the correct flag for larger file size
My Reverse Proxy setup looks like this. I havent changed that since I set up Immich. I have Videos uploaded which are 14GB big. I also tried it without the Reverse Proxy with the same Issue
Not to say it's the root cause but running in an LXC is bound to cause possible issues. Many other users have reported randomly having problems when using them instead of a VM. No idea if that's the root cause, but probably isn't helping.
I could convert it to a VM later and see if I still get the issues. Thank you for the tip
Can you help open the browser console, then network tab, then upload a file
After that can you click on the red record and post the screenshot/payload of the body
Can you capture the response tab?
Sure. That says the file is too large even tho I added the
client_max_body_size 50000M;
are you accessing over http or https?
I use https
have you restarted your proxy after adding the client_max_body_size config?
I reloaded Nginx. Let me try to restart it
Okay I found the issue and I feel dumb. I had a firewall rule for my DMZ Network that blocked files over 1MB. Since I uploaded the Big Videos when I was home, the firewall rule didnt trigger, but since Im not at home atm it blocks it
Thank you two for your help and time
haha no problem! glad you found it