Request access to Protected Customer Data
My app requires access to protect customer data and I'm getting ready to submit to the App Store.
I've completed the "Protected customer data access" form in the partner dashboard however I notice that the Protected customer data access request doesn't get submitted until the app is submitted for review.
That means, although I can install the app on a test store, it crashes and Gadget logs tell me "GGT_SHOPIFY_REQUEST_ERROR: This app is not approved to use the statusPageUrl field." which is directly linked to Customer Data request.
If I can't install my app on a development store, bypassing the custom data access requirement, how am I supposed to provide a demo URL for the "App testing" part of my submission please?
I could install the app on the test store as a custom app, but surely thats a different app and wouldn't pass the review
The shopify docs state: If your app is for testing or installed only on a development store, you can access customer data in development after Step 5. You don't need to submit for review.
https://shopify.dev/docs/apps/launch/protected-customer-data
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4 Replies
Hello,
The reason that you're getting this error isn't because you haven't yet been approved. It's because you haven't filled out the optional section of the PCDA form. You can alternatively delete the orderStatusURL field from your data model
Thanks @Chocci_Milk , The form has been filled out including the 16 questions at the bottom which I assume is the PCDA form? So I thought I'd be able to install / use as a test store?
The optional section is the section in the middle. If you've filled it, you shouldn't have any problems
Yeah we filled out all the forms, we've submitted now so we'll see what happens, i'll try remove the orderStatusUrl from the model. Thank you