Account related
Hello, I have my main account I play with, The last time I had access to was In 2023, and now I tried into log using it by account verification as this is the way I log in since I made the account, but the thing is I didn’t receive any code on email this time, as that was strange as i log into always using code and I get it, but now I didn't, then I check the PUBG Mobile related emails, and found in 2024 there was an attempt to unlink my account from my social media one, as i linked it several years ago, and that made me suspicious, how could i didnt even play PUBG since 2023 and in 2024 i get this email saying that, and obviously i didnt recognize it till 2025 as i didnt check mails that time, so anyway i tried to make a account recovery from in game and after 10 days received an email saying this
Dear Player,
After manually re-verifying your account details, we regret to inform you that your account has been flagged as being in an unusual state, and your claim cannot be approved at this time. If you can log into the game, please remove or edit your linked accounts within the game.
Thanks for your understanding and support.
Kind Regards,
PUBG MOBILE Team
I already explained everything happened as i mentioned in the first paragraph, but that was the response in got, i lose my account and because there was an unusual state that’s my problem? So i dont know what to do next but if this is the end, so PUBG Mobile is making my life miserable, i had this account since season 2 2017-2018, and i have spend money on it, played every time using it, so it’s so easy to lose it? i dont even know how this happened, moreover, if this is how it is going to end.
I just have one last hope and opportunity to do something before i do my final decision, so i hope i would get any helpful advice, thank you.
Dear Player,
After manually re-verifying your account details, we regret to inform you that your account has been flagged as being in an unusual state, and your claim cannot be approved at this time. If you can log into the game, please remove or edit your linked accounts within the game.
Thanks for your understanding and support.
Kind Regards,
PUBG MOBILE Team
I already explained everything happened as i mentioned in the first paragraph, but that was the response in got, i lose my account and because there was an unusual state that’s my problem? So i dont know what to do next but if this is the end, so PUBG Mobile is making my life miserable, i had this account since season 2 2017-2018, and i have spend money on it, played every time using it, so it’s so easy to lose it? i dont even know how this happened, moreover, if this is how it is going to end.
I just have one last hope and opportunity to do something before i do my final decision, so i hope i would get any helpful advice, thank you.
Solution
Hello, I apologise for that. You can submit an account recovery request from https://pubgmobile.live/support.
The result of your request will be sent to you as an email. It will also be visible in https://pubgmobile.live/status.
The result of your request will be sent to you as an email. It will also be visible in https://pubgmobile.live/status.
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