Immich•9mo ago

Installation problems

hey all,

ive been trying to install immich for the first time for a while now. i'm using the docker compose method on a ubuntu 24.04.2 VM., which is running inside Proxmox on a small home server.

I've got it so far that its trying to start the 4 containers.
2 of them are failing. (see picture)

Does anyone have a clue why?

What i have done:
https://immich.app/docs/install/docker-compose

Followed Step 1 exactly as stated
In the .env file i've adjusted the UPLOAD_LOCATION and DB_DATA_LOCATION both to point to: /mnt/immich

Then i tried "sudo docker compose up -d" and got the error message "unknown shorthand flag: 'd' in -d".
I've followed the steps that explain the solution to this problem and when re-trying to compose it worked.... sort of.

2 out of 4 containers are running, as shown below in the screenshot.
The other 2 say theyve "started"

/mnt/immich is accessible from the terminal in my VM and i can see the example pictures ive put in there

Immich•4/5/25, 8:53 PM

:wave: Hey @Spartatom,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4/5/25, 8:53 PM

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

Mraedis•4/5/25, 8:58 PM

UPLOAD_LOCATION and DB_DATA_LOCATION both to point to: /mnt/immich

UPLOAD_LOCATION and DB_DATA_LOCATION both to point to: /mnt/immich

Mraedis•4/5/25, 8:58 PM

Well there's your problem.

Mraedis•4/5/25, 8:58 PM

Should be two different folders

SpartatomOP•4/5/25, 9:07 PM

I've made a new directory on my NAS named immich-db, mounted it in the VM and pointed the .env to it

SpartatomOP•4/5/25, 9:08 PM

no difference

SpartatomOP•4/5/25, 9:08 PM

Logs from immich_server

SSpartatom I've made a new directory on my NAS named immich-db, mounted it in the VM and po...

bo0tzz•4/5/25, 9:08 PM

You can't put postgres on a network share

bo0tzz•4/5/25, 9:08 PM

It should be a local path, to an empty folder

Mraedis•4/5/25, 9:09 PM

(I believe the specific error is a rights error though)

SpartatomOP•4/5/25, 9:10 PM

logs for immich_postgres

Zeus•4/5/25, 9:12 PM

yes, you need to use a local folder

Daniel•4/5/25, 9:12 PM

Why does nobody read the freaking docs :PepeHands:

DDaniel Why does nobody read the freaking docs :PepeHands:

SpartatomOP•4/5/25, 9:13 PM

because https://immich.app/docs/install/docker-compose doesnt give any docs

Daniel•4/5/25, 9:13 PM

https://immich.app/docs/install/requirements

Daniel•4/5/25, 9:14 PM

the Postgres database (DB_DATA_LOCATION) should ideally use local SSD storage, and never a network share of any kind

SpartatomOP•4/5/25, 9:18 PM

SpartatomOP•4/5/25, 9:18 PM

DDaniel > the Postgres database (DB_DATA_LOCATION) should ideally use local SSD storage,...

SpartatomOP•4/5/25, 9:18 PM

sorry, i missed this

SpartatomOP•4/5/25, 9:18 PM

but this fixed it

Zeus•4/5/25, 9:18 PM

no problem, now we will hae a warning with your name on it

SSpartatom sorry, i missed this

Daniel•4/5/25, 9:18 PM

Zeus already opened a PR making it clearer :P

ZZeus no problem, now we will hae a warning with your name on it 😉

Daniel•4/5/25, 9:19 PM

Could have so many names there...

Daniel•4/5/25, 9:19 PM

The file would get too large lol

SpartatomOP•4/5/25, 9:19 PM

haha glad to help

SpartatomOP•4/5/25, 9:19 PM

time for the https://immich.app/docs/install/post-install steps

Installation problems

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