4 MONTHS to recover my account and NOTHING CHANGE
Is there anyone who can help me? My Valorant account was stolen and Riot Games support isn't helping me recover it. You can see that it's even associated with my Discord profile.
331 Replies
What did support say
Support said they didn't have enough information to prove I'm the original creator. I've provided them with the transaction IDs, account creation date, and date of birth, answered their Valorant questions, and they still didn't help. Now, every time I open a ticket, they send me the same response.
I give all info that i have and the said they didn't have enough information to prove I'm the original creator
I spent $530 on my Valorant account, and it was recently stolen. I opened a ticket with Riot Games support, and my account hasn't been returned. I provided the email and PayPal transaction IDs, the date of birth associated with the account, the account creation date, the phone number associated with the account, etc.
What am I supposed to do to recover my account?
Literally when I sent my first request to Riot Games support, the account stopped having activity, there was someone playing swiftplays and after the request no more games were registered on my account
Any Riot Dev can please help me?
@GenZ⛧🍃 any idea?
Okay, but what more can I give?
I've been opening tickets for 4 months now and none of them ask me for any extra information.
I give that
And nothing happens
I dunno, i give everything that i can
samething happens me even i recover 1 time before this they are not giving back im gonna take it back i wont let my 1300$ to go garbage or some sluts just keep creating tickets
I actually create a ticket and they send me the same answer, let me show you
Dude they are not giving my account neither
I cant get it back even im telling all the informations they are saying no
Last time they said okay but this time they are not giving back
I know it
I'm on the same situacion and Riot Support is not doing anything
It's time to wait again
are you sure that you are putting the right information or some of them you dont remember?
same for me cant do anything i had 1300$ on the acc im giving screenshot of their mail that i bought 2050 vp last 4 gun i evolved but still they dont believe me
and iimagine ip address is moved toronto canada to another country and city
in 5 min and riot still doesnt believe me
they must open a chanel for this and help people on vc otherwise its hard to stand it
at least i can screenshare and can prove it
last time they said informations are wrong after couple of hours they said when they check information they made a mistake and my informations are true now im giving same answers still saying its wrong is crazy
Im really sure because it is not my first time
This is the second time my account has been stolen and the funny thing is that the previous time support returned it to me with less information than what they are providing now, it's incredible.
Look this
Did they give back to you?
You got it back?
I need my account please help me too
@lead
No
It was the first time y lost my account
Actually i dont have access to my account, no idea why Riot Support can give me back the account
Oh
Fr
This is one of the biggest issue rn
Why no one doesnt care about thos
Thia
S
I dunno man
We spent money on the game and it doesn't matter for Riot Games
How much do i beg more to riot game for my account
Fr
So you cant sumbit ticket now?
Look this is whar happened last time i put same information now exact same things
Yeah doubts go high when you lose your account multiple times
When I send them a ticket, they always send me the same answer.
Okay, I understand that, but how is it possible that with all the information they are given, they cannot return an account to its original creator?
But used my other gmail to return even they steal that one im the real one now im sending mail with other one
And if all the informations are true why dont they just give us back
Is it depend on person?
I think so
I mean support
Who talk to us
Because idk bro i dont get it
Thats very annyoing
It's our account, we give them all the information but they decide to leave it to a stranger
And what we can do?
Nothing
Dude i could buy a shitty car with 1300$
Fr fr that mf just steal my acc from no where and i cant log in now
Even if you dont believe we are oge creators just check ip addres imagine ip address is moving a country to another one
In seconds and when i contact to support they say we dont believe you
Crazy
And like there is no support chanel either there is nothing we can do
Yea, we can only wait for the same answer from Riot Support
@junimo @ItsGamerDoc Can anyone help us?
Im sorry for tag, but I'm going crazy
Same same
Hey
Look at this
I even broke my table for this game i will send you pic
Thatsss crazzyy
Dude someone has to take care of this
Like do i have to tag ever?
Maybe
I even connect my account to my discord
How can i prove anymore
Come visit my house riot games but give my acc back
Same same
Look at my discord profile
When did you start to openin ticket
My account was stole in December 12, 2024, i start opening ticket the same day
It's been 4 months since then and I'm still trying to recover my account, there isn't a day that I haven't opened a ticket.
And you?
Dude thats really crazy
I just start like 3 days ago
Even thats much for an acc
When did thay start saying stop opening ticket
December 31, 2024
I think
But i can show you a lot of tickets with the same answer
I tried English Support, Spanish Support, nothing change
Km turkish if i write turkish is turkey support going to look?
Or random
I think if you put on region NA for example, they send the ticket to NA Support
If they dont give my account back this time
Imma do Tar
TR
Can i do TR even my acc is NA?
I dont know
They are saying this and answering once in 5 6 hour
Yeah i saw that when i check the tracker same for me they dont even play
They respond every 6 hours, sometimes more, and sometimes they even take a day without responding or not at all.
Fr last night i sleep at 2 pm becuase of support and woke up at 7 am i have school job to do but im still writing to support like what can we do anymoee
Even look when you tag them they dont care
Look
True
And my more on my other acc
Look at the 17 one thats the one tiem i got my acc
And they didnt close my ticket after 1 or 2 respond
Now they close it and saying open new one and they gonna say dont open more soon
Read this
The said me, we only can give the info to the original creator, wen i recover my account in august of 2024 i open a ticket to get my full account info
But this didn't help me at all, it's literally useless.
Do not ping employees.
👍
Wym dont ping them no one doesnt care about this situation
?
They do but does not mean its alright to ping employees. They can review this and handle this but pinging them will not make your process go faster.
We are not trying to make it faster we are trying to fix this
There is no official support in this server
Riot employers sometimes out of their own “free” time check these posts
Do they help tho?
Depends on the situation, I cannot give any assurances.
So whats this guy going to do acc is his acc but sup literally block him?
Prob am going to get blocked
You get blacklisted when you make multiple tickets to supports
^ regarding the same matter
So how are we gonna get our accounts back
Please someone help me and this guy
Like there is nothing we can do anymore
That email was compromised 3 years ago, I had no recovery information added so I couldn't recover the email but I was able to change the email on my Valorant account.
Same for me i have second one i write support with that one now waiting for their answer and i recover my account with that gmail before
What’s your riot id?
LeadVal#kick
It is associated with my discord profile
Uhhh I really want to help but I don’t have access to enough info to help investigate this since it’s related to PII
The problem is that Riot doesn't help me, my account has been compromised for 4 months and Riot Support doesn't do anything
I have videos playing on the account, I have all the transaction IDs, I have live streams of how much I played on the account
Same i reset my pc yesterday but i can still find it from my friend
Literally look my youtube channel on my discord profile
That doesn’t prove anything
It doesn't prove, but it does show that I've already had access to my account.
LIKE WTH what more we should do to prove can someone else prove creation mail all skins buddy ip adress vp i bought with screenshot creation date and place what should we do more
Maybe it doesn't fully prove that the account is mine, but literally the last Ranked game that was played on my account appears in the Valorant Tracker and I have a video in which I play that Ranked game. After my account was stolen and I reported it to Riot Games, no activity was detected again even though I played every day.
Are you gonna give up
Never
Loll lets gooo
Same
Riot havent give me answer for 7 hours
4 hours me
Maybe they'll put me on the blacklist.
Ig they already did it
What does this mean
?
They steal and banned my account????
I have no idea
@Riot Schmick
and they close the ticket
that's what i sounds like to me
whoever hacked it got it banned
LIKE IDK
IM TIRED
isnt there anyone you know can i talk personally please pleaseeeee
there is not
i dont know the folks in support
im begging you cant you find from your friend or someone i really need it
i dont wanna bother you but i need my account
i mean please
Bro the support is crazy
broooo im telling that they are steal my acc and they are banning it
You got hacked, shouldve kept it safe :val_CAUGHT:
this must be a joke or smth else
and i'm telling you i cant do that.
it got banned because the hacker did something on the account that isn't allowed. it didn't get banned because it got hacked.
i know but i wasnt playing there was nothing i cant do i already write it to support before account get banned
i know and based on their responses, not enough info was provided to prove you own the account per our policies so they didnt recover it to you
Any transaction or confirmation numbers received via email for this account:
is this question about the vp i bought or to log in to acc?
How strange, right? Strangely, his account changed its IP to a different country. He reported that his account was stolen and banned, but that's not enough to prove it was compromised.
When you purchase Valorant Points, you'll receive an email with the transaction ID thanking you for your purchase. This email is sent to the email address associated with your account at the time of purchase.
i send them many times many many many
still they dont believe me
Same of me
Don't worry, i understand you
sounds like purchases to me
thank you even if i get my account i will try to help you
♥️
they dont even listen or understand idk what am giving wrong either
like why would someone try to steal acc from riot games support for 4 month
I have no idea
unbelievable
oh okay i have a question is there any way to talk with my language support or from my country so i can be more comfortable and talk better cus my english is not high level
i made region turkey when i was creating ticket but i tell them i know account region is not turkey
Where are you from?
turkey
hbu
Wdym by account region is not Turkey
the location of account and servers
What’s the account region set to now
north america but i chose turkey when i created my last ticket
and i told them i know account region is not turkey
How do you know account region was changed if you don’t have access
are you like kidding with us asking this question really
i didnt understand that
:val_SusgeNoted:
i chose turkey cus i wanted to talk turkish support in my language
and when i created the account i was in turkey
and i move north america
i moved to north america
@lead pardon me how did you talk to spanish support
You can change the support languaje on top right
looks like lead answered you already
well i didnt do that i just told them to contact me to turksih support
And they didnt
they probably can't. i would do what lead said
they did, the told you right here how to do it: https://discord.com/channels/679875946597056683/1362124733058912559/1362546948917170447
I was answering wrong i guess when they ask me for what skin i evolved i wss just answering first skin that i evolved and they didnt even tell me that i tell them all of the skins
And they are asking first gun buddy i bought and i said e1 act3 battlepass is the first battlepass that i bought i got a buddy from there is it valid or they are asking for one im buying from accessory? Ty
I have the same problem my brother. I don't know what to do 🥲🥲
I hope you get it back
Thanks you too
I trust we can recover our accounts.
How
Did you get it back
What more could I wish than that, they haven't even answered my request, 24 hours have passed and I'm still waiting.
Suck support ngl
In third question are they asking for the first skin or all of them?
Dude im pretty sure all the informations are right they just dont want to give my account back
first skin i think
There's nothing we can do
Only wait for the same answer
No they are saying im not the owner the real owner sold or trade with me
The same thing happens to me with my account, they think I bought my account or something like that
when they are asking for the your email address
are they asking for creation mail?
im tired bro like wtg
f
I think they ask for your current email address.
they changed it
i send them a new ticket
Me too
Dude like this is not understandable so annoying they dont give f
l
like who else can give 3 mail that i connected to acc all the skins vp purchase screenshot old emails that i recover my account
I'm in the same situation, believe me, I understand you.
ngl 4 month is crazy
why would a person try to steal a valorant account from riot support for 4 moths
That's what I say
Literally the same day I opened my first request, my account stopped having activity and I played on it every day
how much was your acc worth in riots website
Is this fking real bro wtttttffff i did everything every single thing every im giving all the right informations they dont even ask me more question they deciding with 3 question im the owner or not
idk
Welcome to the boat
ahh fr
yo did they said anything to u
Nah man
Riot games is so useless
what a useless support they dont even check the information ig
why they just dont open a chanel on discord
way easier and better
at least we can screenshare and prove it
I'm about to give up
Why does Riot Games not have a phone number?
To both of your questions
IMO, there is no direct contact with support team is cause people would abuse it and harass them. Again it’s just my perspective :val_CAUGHT:
Or maybe because they do their job so badly that they couldn't stand direct contact.
dont leave me alone buddy
Did any of you get your account back?
no im telling you guys this is not personal
a lot of people cant get their account back
Nah, steam and epic support have been much better then riot
we not defending riot on this one
@Snackboy (#1 console enjoyer) you have a point here
@Shuu We should help each other in this because no one else will do it. If you want to be selfish you'll be same level as those MF who stole our account
yeah i support you i literally lost 1300 dollar
this cant end like this
riot games ddoesnt give f
I'm sorry to hear that bro. That's to much.
yeah we need some help
I'm starting to lose hope for myself. The email and username has been changed. Idk how supposed to get back
they banned mine and riot still not giving back what a fking useless support
What do you plan to do if you didn't get your account back my friend
idk im going to keep trying maybe uninstall the game
It's useless to start from beginning
Riot Support is a shit when they want
quit the addiction?
:VeeGroove:
Let me write a one more ticket
same shit js happen to me
Same guys like this is unbelivable i want my acc back i gave every infos and everything they said not enough information i dont think i talked to a real person there bruv like i need back my acccccccccccccc like fking hell dude why they cant belive us??
im saying thats not normaal no one believe me devs has to check this
the saddes part is that nobody plays on my acc that got hacked so if i get it back i wont have skins but now i just know i wont get it back or atleast not in this year
Incredible service, open a ticket to recover my account, wait 16 hours for a response, they respond with the following message sending me to a different ticket and if I look for that different ticket, it sends me to another different ticket and if I look for that other different ticket, it sends me to hell and they don't give me back my account
The same line reads
If you spam more tickets regarding the same matter, you will be blacklisted
And what should I do?
Should I leave my account to the stranger who stole it?
What does your initial ticket say
.
Hmm
I can sit back and wait for my account to disappear due to inactivity, or I can keep filing requests with Riot Games until they either return it or blacklist me. At this point, I don't care what they do; I'm not going to stop. Also, the day after my account was stolen, my activity strangely disappeared, and for Riot Games, this is normal.
Nothing strange either, whoever stole it, isn’t playing on it.
Prob up for sale somewhere
Maybe
So what happens when u try using the recovery tool
It says: Oh no, it looks like we can't recover your account automatically, please open a request and one of our specialists will help you.
When u made ur first ever ticket, what reply did u get
^
Show the reply itself please
Is on spanish
I can translate it
:val_HelloBro:
:val_Heh:
And what did u say in reply to this
I answered the Valorant questions, it's the only game I've ever played on the account.
Then they told me they needed photos of purchases made on the account, I sent them and they told me they didn't have enough information to return the account to me and that they could only give it to the original creator.
Ok here's what i want u to do.
Make a completely new riot account. Make a ticket using the new account. In the ticket mention the username,riot id and the original email on the account that was hacked. In the ticket tell em to revert the email on the account to the original email on which it was made.
If that doesn't work then its ggs
If they ask additional info about the account then give it to them
Don't make more than 1 ticket. Wait for a reply no matter how many days it takes
I've already tried that.
And what did they reply with in that ticket
I tried with two different accounts, the answer was the same
They send me back to this ticket
Did u tell em to specifically revert the email on the account
I provide all the transaction IDs, my phone number that was associated with the account to be able to play the premier, videos of me playing on the account, the emails associated with the account, the creation date and the date of birth associated with the account
Not specifically, I told them I wanted my account back.
yo
did they start asking you these questions?
No
you must be gave wrong answers check all of them i was giving the number part wrong cus i thought they are asking for the number on the card when im buying vp cus it was on vp section
I've been doing this for 4 months, my information is correct, I've checked it hundreds of times, they don't even check what I send them anymore, they just send me the same old response.
can you send me the answer let me checks
cus they send me this email after i give all right information
.
ahhh thats bad
If you had sent the correct information, they would have returned your account already. They are asking for more information because they always say the same thing: "We don't have enough information to verify you as the original creator".
yep right they ask me little questions first now like 20 question
Did you give up
we're onthe same page here
riot needs to start doing their job
I see way too many people getting their accounts stolen recently
The day your account gets recovered is the day I'll learn reyna lineups
Wth reyna lineup
Ig im recovering my acc
There is no quit of this addiction
Almost
Dont give up
I got hacked yesterday
Got my account back 30 mins ago
Just send enough proof its urs
Like old igns
Old emails
Transaction IDs etc
And u should be fine
I'm getting tired of Riot Games. I've been trying to recover my account for too long, and they always send me the same response with different tickets. The tickets they send me to send me to another ticket, and in that other ticket there's the same response, always telling me "we don't have enough information to verify that you are the original creator."
I've been doing this for 4 months.
I give old igns, old passwords, all transaction IDs, creation date, date of birthday, phone number, screenshots about password reset, 2fa enable, 2fa disable, change of my mail, i tried with everything and nothing happens
That’s because some of those info aren’t accurate
Live example^ that person got their account back
So go over everything you sent them, and check again if they are exactly correct
Isabella
Stop saying that please
Stop saying what
Stop saying it's not correct, I've checked my information 30 times in the last 4 months and it's correct.
^hes been sending wrong info all these days
And now he sent right info and he got a different email
Hm wtf
But what part of Riot not even responding to me anymore don't you understand? They send me the same response and they don't even analyze my data anymore.
Okay yea thats kinda weird
This what I got
Look at this
I have more like those, like 20 more.
Hm wtf
Honestly atp
Just create a new acc
If I can't get my account back, I don't want to play that game anymore
I understand that ngl
I was playing fortnite out of frustration😭
Glad the hacker didnt play ranked on my acc
He only played unranked
And unfriended
Everyone
Didnt go positive once
@Shuu Did you recover it?
nahh i give all the informations right but they still say not true
maybe something wrong with my ip address cus i restart my computer like 2 days ago
omg
but its not about the ipv
when u restart ur computer ipv stay same
Yea
i cant understand how they are checking ipv everyday im login in and not believing with other information
even they dont tell you whats the wrong information
now i sumbit a new ticket at thiss morning its been 3 hours still waiting them to answer
I submit a ticket today
Actually still waiting, 6 hours...
dude they didnt respond me for 12 hours yesterday and said informations are wrong
then why the hell u holding me 12 hours
I dunno man
thats just queue
they cant prioritize anyone over someone else
especially with how many tickets get sent a day
honestly Im surprised how fast they are
it took 14 hours total for me to get my full account back
while some companies dont respond for a month sometimes
let alone try to help
They are not giving back to me either buddy
What can we do anymore to prove it
Dk
Fk
Im like really tired
Its 3.26 pm here and im still sending tickets to riot
Didn’t you get 20 more questions to answer?
Did you answer those correctly
Yes i answer them they said its not enough after them they send me again and i answer with the answer that i got my acc back once i literally put same they didnt accept that time samething happened but they said they check carefully and found me as oge creator
@Isabella✨
@Isabella✨ they ask me 20 question again, i know the guys email that steal my account from when i take my google account back i saw his email on recovery section on privacy settings and its same with the email he put on my acc
Should i give them that email for all the possible email that connectdd to this acc
Question
Definitely not, then they would think it was your email.
Aight how about i give my acc to my friends only like 1 or 2 time max to play on custom together should i tell them that
?
@Isabella✨
Sharing account is against riot’s tos and hence its bannable.
So it’s your risk to take
Even to my friends to play on custom together
You’re not allowed to even share with your own siblings in the same house
Weird rules ngl
:p
And there is a thing i open my acc right and i install lol but i just pick a nickname i dont remember that cus i just pick the name and log out i didnt even click to play
and i dont remember my first skin i remember it is vandal but i cant really recognize it was elderflame or prime cus they release in 1 month
should i like gamble or say i dont really remember which one but im pretty sure its a vandal skijn
@Isabella✨
Do you have more than 2 vandal skins
Or just those 2
more
there is like 7
Then tell em it’s between those 2 vandal skins and you don’t remember which 1 you purchased first
okayy thanks
nvm i already send it
lets see whats going to be happen
OMG I FORGOT THE UP THE SCREENSHOTS
SHOULD I SEND IT WITH ANOTHER MAIL?
@Isabella✨
Hell no, wait for them to reply.
Then you can reply with your with your screenshots
its been 2 hours they didnt reply ig infos are true i hope i will get it backk fk yyeahhhh
u cant expect
a reply within 2 hours
not even neccessary
to some questions I deadass answered
"I cant remember"
and they still told me they had enough information that the account belongs to me
got my acc recovered within 14 hours
when my informations were wrong they were giving in 2 hours
Finally they sent me something different, I sent them all the information and they said they didn't have enough
can you dm me the info let me check andd compare with mine
i mean just blur the infos
No
ok
What did you want to see?
What did u send them
For me they recovered my acc after a single ticket😭
Login username, Riot ID, associated emails, account creation date, date of birth associated with the account, my PayPal account email, PayPal transaction IDs for purchases made, transaction IDs received by email, first 6 digits and last 4 digits of my credit card, explanation of how my account was stolen, photos of the changes to my credentials and photos of purchases made on the account.
Do you think that's enough to get it back?
Wtf
U gave em more than I do
I skipped the paypal things
Cuz I used ideal
And they accepted it
Bro
I don't know what else I should send them to confirm that I am the original creator.
Hm
Ngl
It might be luck with who helps you
quit valorant and come with me, lets go touch grass
riot support does absolutely nothing
GUYS I GOT MY ACC BACK FINALLYLYYLYLYYLYYY
Helll yeahhh
Letsgooo
Now secure that mf😭
:hand_clap: :hand_clap:
Frfrfr
¿Real?
yep
Can someone help me to take my account back? It's been 6 days and no luck so far
Have u sent a ticket?
With proof that its ur acc
@DarkPhobia🖤💙 My username has been changed. Also i use a random birthday. Now I don't remember. The only thing I have it's my email
If you lie abt ur age, atleast remember what u put😭
Do u have any old transactions?
Or recent
Username cannot be changed btw
ig they meant display name
or whatever that thing is called
True
Aslong as u got ur username its fine
They change email too
I can't get my confirmation code
huh
just send
a ticket
to riot
to recover ur account
if u have enough proof that its urs
they will change it back to ur original email
I tried many times but no success
;recovery
:valQuestion: If you have forgotten your login credentials or your account has been compromised, you can try to recover your account by heading to the link below. Permanently banned or deleted accounts cannot be retrieved.
Account Recovery: https://support-valorant.riotgames.com/hc/en-us/articles/360046229573-Recover-Your-Account
Omg Riot Games never gonna help me or what?
maybe they didn't think you had enough evidence the account belonged to you? do you still have access to the email you originally created the account with?
@prod mabye i can help you. With very difficulty. You need to write new username in game which is use to cange yours. Find that
I was able to get my acc back and now I should wait 90 days to change username again (to use mine)
waht
The registration email was compromised, otherwise I would never have changed it to another one, I don't have access since when it was stolen I didn't have any recovery information added, but I created the account, I remember the day I created it perfectly.
yeah well if you don't have access to the registration email it'd be hard to convince player support you are the real owner
So, whoever has my original email can keep the account? That doesn't make sense, because then I'd change my original email to a different one.
do you remember what the original email address was?
Maybe then
Instead of getting ur riot acc back
Yea
Recover
Ur original email..
Thats literally all you need to do
Without any mails its hard to prove the acc is urs
I have provided the other emails the account was associated with.
yo did u get it back
You bro did you take it back
@DarkPhobia🖤💙 you also need the new username that has been changed by them
Username cant be changed so thats not true
Te username ig
Nah
I give up, the hacker has taken over my account and I can't do anything to stop him and Riot Games doesn't want to do anything to help me, you spend money on their games, only to be treated like garbage, I leave the post, thanks to whoever has been trying to help.
You literally witnessed so many people get their account back :val_Madge:
okay and?
Support is not the same for everyone, just with all my transaction IDs it should already prove that it is my account, but for Riot Games that is not enough
Anyone can make purchases on your account
Doesn’t prove you as the owner
That´s true, but all purchases?
I don't think anyone would buy €530 in VP just to have their account taken away.
People literally buy accounts, say for instance Turkish accounts to get cheaper prices on their acc
And spend whole lotta money, not knowing they could lose it .
That's not an argument for my account, it's an account created in Spain.
The original email will always be required to prove u as the owner
Gmail accounts are not just compromised out of the blue, and u can always recover them
So i suggest u just recover the registration email. Thats the only choice u have
I tried, they said "we send you a code to your email". I dont have access to that email
They've never asked me for my original email, but hey, you guys are going to keep defending Riot Games, but Riot isn't doing its job properly; it doesn't investigate anything. It simply works off a database that doesn't check whether the information is correct or not. I'm not going to argue about something that's lost.
Original creator literally means the person with original email
Did u just try resetting the password on the email?
Or did u try recovering the actual email itself, cuz when i try to use google's recovery tool they ask me to do a fingerprint scan or face id scan. It doesn't send shit to the email itself
So idk where u r getting this from
and what happened to the og email?
"It got compromised"
Yep
good job bro I'm happy for you
Hbu did u get it back
Yeah. I couldn't get back before bcz i write my gaming username. I should write how they changed 🥲
Now I don't have any choice only to play with their username for 90 days if I'm not wrong