account recovery rejected, please help.
hello, my claim to recover my account is rejected.
and i got this email.
please let me know how to contact PUBG Mobile operations team in game, thank you! 🙏
Solution:Jump to solution
We cannot help you any further through the community since your recovery request submitted through https://pubgmobile.live/support was rejected.
You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions.
You can contact the in-game customer service through the customer service icon on the login screen or from the customer service tab in the lobby....
8 Replies
Solution
We cannot help you any further through the community since your recovery request submitted through https://pubgmobile.live/support was rejected.
You will need to reach out to the customer service via in-game or by sending an email to [email protected] if you still require assistance or for any questions.
You can contact the in-game customer service through the customer service icon on the login screen or from the customer service tab in the lobby.
alright.., thank you for your assistance.. i will contact [email protected]
anyway brother, i have question, what's the meaning regular device?
because i usually play pubg mobile on my phone, but when i try to claim with my phone, i got message, "claim declined, please file a claim with regular device."
which regular device is it? i just have 1 phone that i used to play with....
Regular device is the device that is currently most frequently used to login to the account.
so if the PUBG mobile system can't detect my phone, it because the hacker reset my phone / remove my phone as trusted device on my account?
If your device is not the regular device then that means somebody else's device has become the regular device instead. You will need to reach out to the customer service for assistance and any further questions you may have.
noted. thank you , should i send an email to [email protected] ?
to fix this matter?
Yes, hopefully you will hear back good news!
ah yes! thank you, i hope so brother, have a great day!❤