help ;-;

No description
Solution:
change to custom
Jump to solution
95 Replies
Izzy <3
Izzy <3OP2w ago
i tried reaching out to valorant support but everyone said they couldn't help with this because they were either in the dark about why this is even happening or because they think my device's TPM is somehow incompatible even tho it's 2.0, i'm legit losing hope by the second but oh well, i'm stubborn so here i am reaching out to the discord side of val support :'D
Matsui
Matsui2w ago
open bios
Izzy <3
Izzy <3OP2w ago
wait one sec
Izzy <3
Izzy <3OP2w ago
No description
Izzy <3
Izzy <3OP2w ago
just so you could be sure that i have other stuff enabled
Matsui
Matsui2w ago
i already have an idea but tpm.msc
Izzy <3
Izzy <3OP2w ago
No description
Izzy <3
Izzy <3OP2w ago
here u go ill go open the bios now one sec
Matsui
Matsui2w ago
k
Isabella✨
Isabella✨2w ago
Are guilds back or my dc glitching :val_SusgeNoted:
Matsui
Matsui2w ago
theyre back, and now its easier to get in one you can simple click on mine and join
Isabella✨
Isabella✨2w ago
Not working It used to show guild name before it was removed
Matsui
Matsui2w ago
what shows for you?
Isabella✨
Isabella✨2w ago
But on my main account, the guild owner said it will be back but it’s not yet It only shows CYBR for you, but if I click on it, nothing happens.
Matsui
Matsui2w ago
No description
Matsui
Matsui2w ago
dont mind its showing in pt-br but let me get in this one so you can join
Isabella✨
Isabella✨2w ago
So no more invite only?
Matsui
Matsui2w ago
try now i changed to another pretty sure this one works
Isabella✨
Isabella✨2w ago
STAR same
Matsui
Matsui2w ago
sollarballs
Isabella✨
Isabella✨2w ago
Prob cause on phone
Matsui
Matsui2w ago
prolly
Isabella✨
Isabella✨2w ago
Will try later on PC
Matsui
Matsui2w ago
my profile looks so cute blue plus yellow
Izzy <3
Izzy <3OP2w ago
I'm back sorry i took a while had to go take care of some stuff
Matsui
Matsui2w ago
happens no worries
Izzy <3
Izzy <3OP2w ago
I'm in the bios now
No description
Matsui
Matsui2w ago
advanced ss @Izzy <3
Izzy <3
Izzy <3OP2w ago
I'm here dw, my phone is slower than a turtle on a hot summer day cuz it's low on battery, taking a simple picture is hassle just by itself :')
Matsui
Matsui2w ago
o ok mb
Izzy <3
Izzy <3OP2w ago
lol ur fine, thank you for being patient ;-;
Izzy <3
Izzy <3OP2w ago
there u go
No description
Izzy <3
Izzy <3OP2w ago
@Matsui
Matsui
Matsui2w ago
hmm not there, may you look into security and boot for INTEL ptt? TPM Device Selection, Security Device Support, TPM State etc
Izzy <3
Izzy <3OP2w ago
oh i know what you mean, this is where i found where to enable my tpm
Izzy <3
Izzy <3OP2w ago
No description
Izzy <3
Izzy <3OP2w ago
idk why it's called trusted computing for my bios tbh, had to spend like 30 mins just looking around, and the thing is, even with this enabled i still get the error ;-; if this is actually the wrong way to go about enabling the tpm pls do tell me btw-
Matsui
Matsui2w ago
its not wrong, at least as far i know
Izzy <3
Izzy <3OP2w ago
so what am i supposed to do now (⁠╥⁠﹏⁠╥⁠)
Matsui
Matsui2w ago
now the reason why it isnt showing up the tpm selection im searching up
Izzy <3
Izzy <3OP2w ago
thank you for taking the time do that, i really really appreciate the help :)
𝓞𝓟𝓢𝓗𝓔𝓔 シ
u need to play valorant with secure boot on' it happened with my friend
Matsui
Matsui2w ago
No description
Matsui
Matsui2w ago
but- @Izzy <3 go to boot
𝓞𝓟𝓢𝓗𝓔𝓔 シ
mabye she doesnt have it on
Matsui
Matsui2w ago
what
Izzy <3
Izzy <3OP2w ago
i have that on, i have all the requirements on, u can check the picture I sent earlier, the fact that I'm still getting this error is exactly why I'm here, because i shouldn't have it to begin with
𝓞𝓟𝓢𝓗𝓔𝓔 シ
btw my valorant crashes in the menu when i try click on anything if u know how to fix it pls reach out to me
Matsui
Matsui2w ago
what mode is the secure boot on?
𝓞𝓟𝓢𝓗𝓔𝓔 シ
oh ok lemme as k my friend cus he had the same problem 🙂
Izzy <3
Izzy <3OP2w ago
one sec
Matsui
Matsui2w ago
no need to ss
Izzy <3
Izzy <3OP2w ago
standard
Solution
Matsui
Matsui2w ago
change to custom
Matsui
Matsui2w ago
then go to key management then restore key
Izzy <3
Izzy <3OP2w ago
I'm there now I don't have restore key as an option I'll ss rq
Matsui
Matsui2w ago
if it isnt showing up in key management maybe its in boot/secure boot
Izzy <3
Izzy <3OP2w ago
No description
Matsui
Matsui2w ago
nvm you got the keys
Izzy <3
Izzy <3OP2w ago
let me ss the boot section aswell
𝓞𝓟𝓢𝓗𝓔𝓔 シ
thats a big monitor
Matsui
Matsui2w ago
do you mind saving the changes and trying the game?
Izzy <3
Izzy <3OP2w ago
thanks i guess? XD
Izzy <3
Izzy <3OP2w ago
No description
Izzy <3
Izzy <3OP2w ago
the only thing i did was change the secure boot mode to custom tho, you think that'll work? (I'm going to do it anyway, sorry I'm asking a lot of questions)
Matsui
Matsui2w ago
no worries, but its a guess of mine
Izzy <3
Izzy <3OP2w ago
fingers crossed :')
Matsui
Matsui2w ago
when this type of error shows up while on windows 11, you need both tpm and secure boot mode on with the right setup im not the best nerd around here but, as far i know your cpu does support firmware now the reason why its not showing up the option, idk maybe isa or jibat got an idea more precise
Izzy <3
Izzy <3OP2w ago
I'm about to launch the game now, the error usually occurs as soon as i get into a match, the range works fine i think and so does the menu, i usually test it out in Deathmatch, cuz it's the safest way not to get restrictions for "queue dodging" what usually happens is that as soon as the warmup phase is done, i get kicked out and the error pops up we'll see if something different happens this time
Matsui
Matsui2w ago
praying for the best
Izzy <3
Izzy <3OP2w ago
oke so i was able to play a full Deathmatch with no error so far that's already better than the millions of previous attempts, I'm gonna try a swiftplay now
Matsui
Matsui2w ago
:val_steamhappy:
Izzy <3
Izzy <3OP2w ago
I'm still on the loading screen I ACTUALLY LOADED IN HALLELUJAH
Matsui
Matsui2w ago
i guess this is a fix
Izzy <3
Izzy <3OP2w ago
if it works in swiftplay it should work fine in comp right?
Matsui
Matsui2w ago
probably
Izzy <3
Izzy <3OP2w ago
I'll come back here if anything happens during a comp match, you've already helped me a bunch so tysm <33
Matsui
Matsui2w ago
@Isabella✨ do you got the power to mark this thing as solved?
Isabella✨
Isabella✨2w ago
Yess, which 1 do I mark as solved
Matsui
Matsui2w ago
@Isabella✨ ig this one i tried marking as solved but didnt work 🥺 You don't have permission to mark this question as solved. Only the thread author or users with the permissions Administrator, ManageChannels, ManageThreads, ManageGuild can mark a question as solved.
Isabella✨
Isabella✨2w ago
I’m ngl, their tpm was already enabled, and it’s asking them to change to firmware tpm, but it is already firmware for their device. 😭😭😭
Matsui
Matsui2w ago
this is why i got confused it was already on plus their cpu does support firmware
Izzy <3
Izzy <3OP2w ago
it loaded into a comp game just fine
Isabella✨
Isabella✨2w ago
Yeah that’s why the support was not sure about it
Matsui
Matsui2w ago
just vanguard being vanguard u got perms?
Isabella✨
Isabella✨2w ago
Hopefully it doesn’t crashes :val_Prayge: Yess Level 10 :val_Heh:
Matsui
Matsui2w ago
oh what a shame omw to daily command
Isabella✨
Isabella✨2w ago
Alright which 1 do I mark
Izzy <3
Izzy <3OP2w ago
u can tell me if this is annoying I'll understand ;-; but I'm curious, can you tell me why changing the secure boot mode to custom suddenly made vanguard detect tpm?
Matsui
Matsui2w ago
not sure tho
Isabella✨
Isabella✨2w ago
Yk I think just entering bios and going to into the tpm page got it going.
Izzy <3
Izzy <3OP2w ago
the thing is i already did that a million times, but somehow just changing the secure boot mode fixed everything, y'all are lifesavers :')
Isabella✨
Isabella✨2w ago
:val_Prayge:
Izzy <3
Izzy <3OP2w ago
but yeah i just wanted to get some extra insight cuz autism BUT ANYWAYS TY GUYS AGAIN MWAH
Matsui
Matsui2w ago
vanguard works in mysterious ways

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