Error: Could not load the "sharp" module using the linux-arm64 runtime
I just updated Immich to the latest version, and now I'm getting this error.
I've seen other threads here with the same problem as me, but they seem to be able to resolve just by running
docker compose down and removing the images by running docker rmi [id] and then docker compose pull docker compose up again. I've tried this but it's still returning the same error. This is my first time upgrading Immich so I may have done something wrong.
Also for some reason i couldn't find my .env file anymore, should it be in the same directory as the docker-compose.yml file?5 Replies
:wave: Hey @Luke,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.alright thanks!
but side question my .env should be in the same directory as docker-compose.yml right?
because i could not find it there
is it then fine to just create a new .env file?
It's probably still there
How are you trying to find it
Be aware that files that start with . are hidden on *nix systems by default so if you do
ls or just view it in file explorer it won't show up
on the CLI try ls -la
file explorer: no idea, some kind of setting depending on which one you useThis thread has been closed. To re-open, use the button below.