Error: Could not load the "sharp" module using the linux-x64 runtime

I saw the post from a few months ago but that person didn't find a fix. Host is OS: Windows 11 Pro Docker Desktop I5-6500, 20 GB Ram I down, pull, upped my immich server to upgrade to the latest one only for it to bugger part way though the pull because my SSD was completely full. I know, my bad. I cleared up 150GB and ran the pull again but not it won't start immich_server even though it says the pull was successful. The log is attached. It must just be an incomplete upgrade or something, right? How do I force docker to confirm the integrity and redownload everything so it's happy again? Cheers!
4 Replies
Immich
Immich3mo ago
:wave: Hey @Scott Challis, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Scott Challis
Scott ChallisOP3mo ago
PS-A log
Immich
Immich3mo ago
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
Mraedis
Mraedis3mo ago
If I'm not mistaken this has been in the past because of bad downloads, so you'll want to down the stack, completely remove the containers (not the stack!), remove the container IMAGES, and then re-pull

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