Error: Could not load the "sharp" module using the linux-x64 runtime
im looking into why I am unable to connect to the latest immich version and im noticing this in the logs when I start.
The host is:
OS: Debian GNU/Linux trixie
Kernel: 6.10.11-amd64
my docker compose is too big for discord without nitro, but its pretty much the same as on github now, minus machine learning which is on a different machine
10 Replies
:wave: Hey @RetroZelda,
Thanks for reaching out to us. Please follow the recommended actions below; this will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker compose ps docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Checklist
1. :ballot_box_with_check: I have verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: I have read applicable release notes.
3. :ballot_box_with_check: I have reviewed the FAQs for known issues.
4. :ballot_box_with_check: I have reviewed Github for known issues.
5. :ballot_box_with_check: I have tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: I have uploaded the relevant logs, docker compose, and .env files, making sure to use code formatting.
7. :ballot_box_with_check: I have tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Please purge your docker images. You can do docker compose down, then docker image prune
ok, doing that now. guessing theres a lot of old stuff there as it seems to be taking a while
Total reclaimed space 30.35GB 😅
but the issue still occurs
Hmm. Please post the things the bot asked for maybe someone else will have some ideas tmrw
@RetroZelda did you ever figure this out? I'm experincing the same issue.
@PallyMcHealz i ended up having to completely remove and prune the images
@RetroZelda did you have to reinstall the immich server? I deleted all the old images and it's still not working.
@PallyMcHealz i had to purge everything and empty the cache. Essentially starting at nothing
(ofc don't delete your library files or docker compose lol)
I can't remember the exact docker commands I did tho
@RetroZelda i use potainer so I'm not sure what I'll need to do. I'm thinking just delete my stack and then point everything to the library again. does it auto populate the data again? I don't need to do anything with my files?
I'm not sure where the cache would be. any tips or help would be greatly appreciated. I'm a huge noob here
this should be useful info https://cyberpanel.net/blog/clear-docker-cache
CyberPanel
Clear Docker Cache: Optimize Performance to Free Up Space
Clear Docker cache for better performance and storage. Remove unused containers, images, volumes, and networks efficiently to free up space.