Need Help!!
I need help with my account recovery (User ID: 535514153, Ticket #30400044). I submitted my request on April 21, 2025, and it’s still "Verifying." Emails to [email protected] and [email protected] bounced back, but I sent a follow-up to [email protected] on April 26. I can’t use in-game support due to an "irregular device" error on my iPhone 14 Pro. This account means so much to me—I’ve invested HK$16,216.00 and years of memories as "The BONELESS." Can someone assist? My email is [email protected].
Solution:
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Please wait patiently while your account recovery request submitted through https://pubgmobile.live/support is being verified.
11 Replies
Solution
Please wait patiently while your account recovery request submitted through https://pubgmobile.live/support is being verified.
Thank you, Delfin, for the update! I understand it’s still verifying, but it’s been 5 days since I submitted on April 21, and I’m really worried because this account means so much to me—I’ve invested HK$16,216.00 and years of memories as "The BONELESS." Is there any way to speed this up? I also sent a follow-up email to [email protected] on April 26. My email is [email protected]. Thanks again!
Thank you, Delfin, for letting me know! I’ve been waiting 5 days since April 21, and I’m really worried—is there any way you can recover my account sooner? It means so much to me—I’ve invested HK$16,216.00 and years of memories as "The BONELESS." I also sent a follow-up email to [email protected] on April 26. My email is [email protected]. Thanks so much for your help!
PUBG MOBILE Operations Team aims to respond within 7 business days. It is unfortunately not possible to accelerate the process.
Thank you, Delfin, for clarifying the timeline—I really appreciate your help! I understand it can’t be accelerated, but is there anything I can do to help, like providing more proof of ownership (receipts, gameplay details, etc.)? This account means so much to me, and I’m eager to get back to playing as "The BONELESS." Thanks again!
You cannot provide additional information if you have already filled out the form. This is because you can only submit a recovery request once through the community support form.
All information/proofs should be included during the first submission.
@delfin🐬 Hi, I’ve been contacted by “Krafton Customer Support” (krafton_customerservice) via DM about my recovery request (User ID: 535514153, Ticket #30400044). They’re asking me to contact another player (51957080299, MadhuriDixit) and mentioning my inventory, which seems unusual. Can you confirm if this is the real Krafton Customer Support? I’m concerned it might be a scam. Thank you!
There is no Krafton customer service for PUBG MOBILE. The person that contacted you is a scammer. Please block them do not share any personal information with them.
@delfin🐬 Thank you so much for confirming—this account (krafton_customerservice) was acting very suspiciously, and I’m glad I didn’t share my email with them. I’ve blocked them as advised. For my recovery request (User ID: 535514153, Ticket #30400044), it’s been in "Verifying" status since April 21, and I’m really worried because I’ve invested HK$16,216.00 and years of memories as "The BONELESS." Can you please guide me on the next steps to recover my account through official channels? It’s 12:56 AM HKT, so I’ll need to sleep soon, but I’ll be available tomorrow morning around 9:00 AM HKT to continue. Thank you!
No worries! The next step is just to wait for the results of your recovery request submitted through the community support form.
You can expect to receive the results of your request via email within approximately 7 working days. The response to your request submitted through the community support form will be sent from [email protected].
You can also check https://pubgmobile.live/status for the results.
@delfin🐬 Thank you so much for the clear guidance! I’ll wait for the email from [email protected] and check the status at https://pubgmobile.live/status. I really appreciate your help—it means a lot to get my account back after everything. It’s 1:03 AM HKT, so I’ll head to bed now, but I’ll check again tomorrow morning around 9:00 AM HKT. Thanks again!
@delfin🐬 I’m really sorry to bother you again, but I almost got victim of a scam yesterday, and I’m so stressed and scared right now. 🥺 My PUBG Mobile account (User ID: 535514153, Ticket #30400044) means everything to me—I’ve invested HK$16,216.00 and years of memories as "The BONELESS." I submitted my recovery request on April 21, and it’s still "Verifying." I know you said it takes around 7 working days, but after everything, is there any way you can prioritize my case or check on it for me? I’d really appreciate any help. My email is [email protected]. Thank you so much! ❤️
@delfin🐬 I’m really sorry to bother you again, but I’m so stressed and scared—I almost got scammed yesterday, and the scammer got my friend’s PUBG Mobile account info while trying to trick me into giving up an “expensive” account to recover mine. 🥺 My account (User ID: 535514153, Ticket #30400044) means everything to me—I’ve invested HK$16,216.00 and years of memories as "The BONELESS." I submitted my recovery request on April 21, and it’s still "Verifying." I know you said it takes around 7 working days, but after this scam attempt, is there any way you can prioritize my case or check on it for me? I’d really appreciate any help. My email is [email protected]. Thank you so much! ❤️
Hi! We ask you to wait patiently while your request is being verified.
It is unfortunately not possible to accelerate this process or prioritise yours over others'. Thank you for your understanding.