Accidental BAN and No Answer

I got VAN152 ban by a mistake and my tickets got denied several times what should I do now? I mentioned the reason of the problem but nobody listens the reason,I play the game from the beta when we watch streamers to get keys for an early access,like why would I use third party program,I'm a casual player. I was playing a "metin2"server and its anti-cheat system is clashed with vanguard %100,I played only 1 game while the "metin2"server was running and after 1 game,my account and device automatically banned,now I cant play the game for 5 months,I tried to open up a ticket 3 times,none of them got answered.
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