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Immich2mo ago
Hossy

Upload Problems Through Cloudflare

I discovered tonight that my Immich phone app has been unable to upload a number of videos due to being over 100 MB. I use Cloudflare as my public endpoint on a free account, so the upload limit is 100 MB. For other reasons now fixed, my network switching when I get home on Wi-Fi is working again. Have you given any thoughts to chunking uploads so systems like Cloudflare aren't breaking them with upload limits? Might make uploading more reliable as well when retries need to occur. As far as observing the behavior of the app when the upload limit is impacting, the upload progresses of, for example, a 2 GB video, but never makes it to the Immich server. So my phone exerts the effort, data is consumed, with no reward. Immich never indicates a failure. Phone and server are 1.132.3 currently.
8 Replies
Immich
Immich2mo ago
:wave: Hey @Hossy, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
CrushedAsian255
CrushedAsian2552mo ago
The idea has been brought up but doesn't exist currently. Something you can do is have the Immich app connect to the server locally when you are on the same network
Hossy
HossyOP2mo ago
And I have that now, but that doesn't work for family who doesn't live with me
CrushedAsian255
CrushedAsian2552mo ago
#1674
Immich
Immich2mo ago
[Discussion] [Feature]: Upload large files in chunks (immich-app/immich#1674)
Hossy
HossyOP2mo ago
Thank you! Voted ⬆️ Comments are locked, but if it hasn't been mentioned before, family + Cloudflare (or similar services) are a good and probably more and more common use case
Zeus
Zeus2mo ago
Yeah, we are well aware of its use 1. Its much harder to implement than it seems 2. Many of us dont love CF because they can read all your data as its transferred It might come down the line though
Tosko
Tosko4w ago
@Hossy you can also have a look at pangolin, which is what I am using. Also keep in mind that the ToS of cloudflare used to list video and photo traffic as not allowed, as it's designed for html web traffic.

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