Jobs Stuck
I am running a STORAGE TEMPLATE MIGRATION job and it has been stuck for over a day. I checked the logs in the ghcr.io/immich-app/immich-server:release container and I am not seeing anything that would cause it to be stuck. I originally assumed it would since it is changing file names it would be a permission issue but I am not seeing that.
Compose: https://privatebin.net/?835224e00f3d1d7f#JdQbL2fiaWkoKBkiqW8LpaqqVBf21Yv41iH3PCfaP8G
env: https://privatebin.net/?52abba9e8acf3bc0#9jdTvZu1epxhTBRasXMhTwV8nbtTNY9WFDeXjvjmH52C
ghcr.io/immich-app/immich-server:release Logs: https://privatebin.net/?8c2dc9ed4a6fe977#9myjn7buNzSEfttQ4kqeZugSuQAVfC3tFWY2C3DDXq6i
ghcr.io/immich-app/immich-machine-learning:release-cuda Logs: https://privatebin.net/?9f8287b8e7bdd539#6bSUsDqo9VmAbop9dRkiqCzYFrgvo9eEXZ3fjASTHVBb
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4 Replies
:wave: Hey @uncleleo88,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:It’s a single job that updates the file paths for all assets. It’s probably just doing its thing
it hasnt moved in about 24 hours
increase log levels to verbose in admin settings, restart the stack, and launch the job again. check logs