Subscribed via AWS Marketplace, but can't figure out how to access the paid plan
I pitched my team on migrating some projects from RDS to Neon. Being an AWS shop, our administrator found Neon in the AWS Marketplace and subscribed to the scale plan. The subscription shows up in our contacts and shows as active, but we can't figure out how to access the plan.
I understand this isn't "official" support, but we can't figure out how to access the paid plan, so we can't submit an actual ticket.
5 Replies
fair-rose•6mo ago
Hi @whichken I recommend reaching out to our sales team to set that up for you.
https://neon.tech/docs/introduction/billing-aws-marketplace
Neon
AWS Marketplace - Neon Docs
Neon supports billing through the AWS Marketplace for Private Offers only, which are typically reserved for custom Enterprise plans. If you are interested in exploring a custom Enterprise plan with Ne...
fair-rose•6mo ago
I pinged the team on our internal channel as well.
causal-orange•6mo ago
We're working on updating the information on your account, will let you know when it is done. Thanks
sensitive-blueOP•6mo ago
Just wanted to confirm that this got straightened out. Thanks for the help all 🙂
fair-rose•6mo ago
Glad to hear!