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Immich3w ago
Tiwer

Immich iOS app ; Photos wrong date( 1 day later)

So since a while, some photos are showing incorrect dates. I have taken one example, the photo is made on saturday 17th may and showing in Immich on 18th may. The only thing i can find it '' photo modified at 19 may'', but i did not do anything with the photo yesterday. The weird thing is, when i check my icloud Photos gallery app, it isn't even showing, on that date. i can't figure out why, i attached the screenshots, hope it's clear enough and otherwise i'm ready to deliver more information. The screenshots are attached are from: Webapp Details iOS app details ios photos app(original)
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14 Replies
Immich
Immich3w ago
:wave: Hey @Tiwer, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Mraedis
Mraedis3w ago
Are these whatsapp pictures @Tiwer ?
Tiwer
TiwerOP3w ago
Yes!
Mraedis
Mraedis3w ago
Well... there's your issue Whatsapp images don't contain any metadata So Immich goes by file creation date
Tiwer
TiwerOP3w ago
But the photo is recieved on 17th of may on whatsapp( ios photos confirmed this) and on Immich is it 19th may(today)
Mraedis
Mraedis3w ago
Was your phone the one to take the picture?
Tiwer
TiwerOP3w ago
No. Maybe to explain it better: I recieved a whatsapp image on saturday, But in the Immich app it looks like it downloaded/recieved today While iCloud photos app is showing saturday
Zeus
Zeus3w ago
WhatsApp pictures have no date info. It’s basically random chance what date gets set As to the future I assume it’s some combo of time zones being weird
schuhbacca
schuhbacca3w ago
Was it uploaded to immich today?
Tiwer
TiwerOP3w ago
It was. So Immich thinks it was recieved today, while iCloud says Saturday
schuhbacca
schuhbacca3w ago
Right. It has the date of when it was uploaded to immich. Icloud probably shows saturday because that's when you recieved it.
Tiwer
TiwerOP3w ago
Okay. Got it. So only whatsapp images have this. So the best is to set background uploading, so it does it Every day?
schuhbacca
schuhbacca3w ago
Whats app is the big one I know for stripping exif. If that's what works for you then yeah, it will still have the date of whenever it was uploaded to immich.
Tiwer
TiwerOP3w ago
Thank you!

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