My account was stolen
On 15.05.2025 at 20:13 my account was stolen and the guy took my Twitter email and phone number as her own, please help.
Solution:Jump to solution
Please submit a recovery request from https://pubgmobile.live/support if you are unable to submit a request in-game.
53 Replies
I contacted support but it tells me things like this. I will send it to you. I took a photo of it and will send it to you. It is really mine. Recover my account. Delete all connections. Add an e-mail address that I will give to you.
Solution
Please submit a recovery request from https://pubgmobile.live/support if you are unable to submit a request in-game.
How do I send it?
I entered the site and something like this popped up in front of me.
Choose "Recovery".
Yo and me too
My account got hacked
Sir, my account was stolen and they took all the information.
There are also such options, sir.
You need to choose the Recovery option from the first page.
Press here to go back to the first page and then choose the correct option.
Which rescue of these?
You can check my message above @JEEPZ ^
Subject: Urgent Account Recovery Request – Account Compromised Due to Stolen Phone
Dear PUBG Mobile Support Team,
I hope this message finds you well.
I am writing to request urgent assistance in recovering my PUBG Mobile account, which was compromised after my phone was stolen. The incident occurred recently, and unfortunately, the individual who took possession of my phone accessed my account and added their own phone number to the 2-step verification system on May 3, 2025.
Since then, I have lost access to my account.
I kindly ask for your help in restoring access to my account and removing any unauthorized changes. Please let me know if you need any additional information or verification to proceed.
Thank you for your support and understanding.
Some one tell me his real
There is no KRAFTON customer support for PUBG MOBILE. The person that messaged you is a scammer. Please block them and do not share any sensitive information.
You can submit a recovery request from https://pubgmobile.live/support > Recovery.
You are saying it that now
I already gave the ID And he suddently became offline
Who am I, dear pubg mobile official?
51494094848
I'll throw you something
How many days did it take to get stolen Twitter email numbers?
Why Not approved
When you join the server i believe that's the first thing they warn you tho.
What warning
Yo the one that ends with 30 isnmy id it got hacked🥺
What delfin just said
@JEEPZ bro
Can you show me where
@Irfan said
And how im i gonna enter the next tournament
Bruh i saw that after
You can check weekly matches channels
So my account got hacked two times while i sont have acsess to it
🥺
Bro please help me
My account banned for 7 days and tomorrow it will end
then I can access my account or not ?
Dunno man if you already submit recovery request there's nothing you can do and just wait
@Muted
Do you know
And how much time do they take
You can login back. Why you got banned?
Is it 7 days
Or a week
What status it in right now?
It will unban on 23 may
So there will no other issue
As long as you don't violate other terms
Ok
Okay?can you tell me how much time do they take after submitting the form
Just wait as you can see many people submitted it too.
Ok?🥹
:catok:
I do not have any information about my account at the moment. Please give me information. UID 51494094848. Best regards, pubg mobile team.
As being the owner of the account, it is your own responsibility to find and provide the required information. We're unfortunately unable to help you with this.
I applied to the site you sent me, it is currently being verified, sir, I can send you a photo if you want.
Here is the photo for you sir
Got you. You can expect to receive the results of your request via email within approximately 7 working days. The response to your request submitted through the community support form will be sent from [email protected].
You can also check https://pubgmobile.live/status for the results.
We ask you to wait patiently while your request is still being verified.
Google Docs
PUBG MOBILE — Community Support
Hello, I cannot submit an account recovery request because I get this error:
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]
Gmail connected: [[email protected]]
I can provide any proof if needed.
Please forward this to PUBG MOBILE Security Team.I submitted a successful account recovery form on February 15, 2025.
Then, on February 24, my phone was reset (factory reset).
From March 8 to March 27, I logged in and used the account on my personal device.
However, on March 27, 2025, my account was stolen and I lost access.
After that, I noticed unusual activity and changes that I didn’t make.
My actual phone model is Xiaomi Redmi Note 9, but in the system it shows as Xiaomi Redmi 10X 4G — this is how the device is identified in PUBG records.
I can also provide purchase receipts, previous emails, and other information to prove ownership.
Ive been waiting for around 3 weeks now and still havent recieved an email, and the id says N/A
Today I received a message via e-mail, sir. I will send you the Turkish but you translate it into English. Sir, the caller ID sent to my e-mail, sir. Is it a code or something? Please do what is necessary. Please remove the twitter e-mail and phone number. My application to the support department is being verified.