I cannot submit an account recovery request because I get this error:"Request denied.
Hello, I cannot submit an account recovery request because I get this error:
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]
Gmail connected: [nicatn317@gmail.com]
I can provide any proof if needed.
Please forward this to PUBG MOBILE Security Team.I submitted a successful account recovery form on February 15, 2025.
Then, on February 24, my phone was reset (factory reset).
From March 8 to March 27, I logged in and used the account on my personal device.
However, on March 27, 2025, my account was stolen and I lost access.
After that, I noticed unusual activity and changes that I didn’t make.
My actual phone model is Xiaomi Redmi Note 9, but in the system it shows as Xiaomi Redmi 10X 4G — this is how the device is identified in PUBG records.
I can also provide purchase receipts, previous emails, and other information to prove ownership.
Solution:Jump to solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions....
7 Replies
Solution
We cannot help you any further through the community if your recovery request submitted through https://pubgmobile.live/support was rejected/ineligible.
You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
Help😓
Hello, I cannot submit an account recovery request because I get this error:
"Request denied. Please submit your request from a device you use regularly. (3040004)"
My device was reset. I lost access. Please help with manual review.
Player ID: [51485126687]
Gmail connected: [nicatn317@gmail.com]
I can provide any proof if needed.
Please forward this to PUBG MOBILE Security Team.I submitted a successful account recovery form on February 15, 2025.
Then, on February 24, my phone was reset (factory reset).
From March 8 to March 27, I logged in and used the account on my personal device.
However, on March 27, 2025, my account was stolen and I lost access.
After that, I noticed unusual activity and changes that I didn’t make.
My actual phone model is Xiaomi Redmi Note 9, but in the system it shows as Xiaomi Redmi 10X 4G — this is how the device is identified in PUBG records.
I can also provide purchase receipts, previous emails, and other information to prove ownership.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you still require assistance or for any questions.
Can I get my account back by contacting this email?
Will they help me? Or will they refund my account directly?
They will instruct you on how you can recover your account.
I wrote to this email to get my account back. When I sent a request to go to Manuel's injileme, it refused me because I lost my license. I need strong support.
Help
https://pubgmobile.live/support This website allows you to submit a form a second time?.
Why is it not allowed to resubmit the form https://pubgmobile.live/support
You can only submit one recovery request per account through the community support form.
As mentioned before, if you still need assistance you need to reach out to the customer service by sending an email to service@pubgmobile.com.