Hacked account
My gmail was hacked. Amd this is a brief of everything that happened.
On March 31st, 2025, I received numerous Google security alerts on my phone, indicating suspicious activity and unauthorized access to my email. The alerts originated from Indonesia, which is a location I have no connection to.
Following Google's suggestion, I immediately changed the password for my email account. As soon as I changed my email password, my phone, which was directly connected to my PUBG MOBILE account, suddenly turned off (went to factory reset). I thought it was a coincidence but after turning on , i tried accessing my email with both a new created and old password but non worked. And i could no longer have access to my email.
After knowing my account i did as follows;
I sent emails to pubg service, they asked for all evidences which i provided to them and answered all the questions. At the end of the day the claim got declined from the account recovery tool, i explained to them it was maybe because my phone factory reseted but they are sending me automated replies. It's been almost 2 months the pubg team did nothing but waste my time, because i answered every single question with evidences that i attached in the email.
To be honest it's so upsetting and disappointing that after all the time, dedication and money used turned out to be worthless
I am not sure, but is there anything i can do?
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