"Error loading image" on some partner photos
Hi, I am seeing some "Error loading image" errors for some of my partner photos, and she's seeing the same for some of my photos in the 23-24 May date range (around the time we updated to v133 with a bit of lag between devices). The "Error loading image" error appears on both the web and mobile apps.
I have tried generating missing thumbnails in settings, but it does not find any.
The logs I see on my (Android) mobile app show many errors of the following type:
FlutterError - Catch all at (time) in ImmichErrorLogger:
Instance of 'FlutterErrorDetails'
Exception: HttpException: Invalid statusCode: 404, uri = https://(server name)/api/assets/(hex)/thumbnail?size=thumbnail
Library: image resource service
Context: Instance of 'ErrorDescription'
I did not find any other examples of this precise error. Is there a clean way to fix this? A couple dozen photos are affected. More recent uploads (since these dates) are uploading fine.
23 Replies
:wave: Hey @Jgahbs,
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References
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Information
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If this ticket can be closed you can use the /close command, and re-open it later if needed.Details: Ubuntu Server LTS 24.04. Around this time, I deleted docker volumes (due to a problematic Nextcloud installation); I don't think Immich was affected - it was running, but I mention this in case.
try downloading the original, if that works the assets are present and you can regenerate the thumbs
In the admin section, press "missing" on the generate thumbs job
Thanks. Unfortunately, downloading the original does not fix. In fact, the downloaded images just show the missing image icon. I did try pressing missing on the generate thumbs job. It seems as though my partner's images did not fully upload but also won't sync. And mine didn't fully upload and won't sync on hers. Could it be because for a brief time, the server was on v133 and she was not? How would we fix? Thanks!
This is what I see of my partner's images, on mobile and on web.
try starting with 1 asset, just delete it from the WEB gui, not the app, and clear the trash, this should make it able to re-upload
see if that pulls it through
I tried this. Unfortunately, it does not work. The image does not re-upload. In fact, even changing the image name and forcing an image upload (Samsung Galley -> Share to Immich) does not work. Immich seems to have blacklisted the photo once it is deleted. I still have the image error issue, even on new partner photos.
I do not recommend anyone delete photos for this test because it appears that they will not re-upload at the moment, for whatever reason. As another poster said, there seems to be something wrong with the server sync or Android app image detection in the latest version. See post by @masiv_ .
Did you clear the trash?
Because immich does reject byte-identical files, but only if they're present
and deleting+clearing trash should remove that
Yes, I cleared trash on both the web and app. Assets continue not to match and errors persist. Please see attached screenshot of app and browser. App shows the latest image as uploaded, but it appears as an error on the webui.
This is the app. Latest photo appears uploaded.
Did you try emptying the blacklist as well?
This is the web version. Image error on uploaded
Starting to think there is something wrong with your mounts now ... could you share your compose/env ?
You mean clear duplicated assets in app?
Yes that one
Here is my .Yml
looks simple enough, from the env I mostly need UPLOAD_LOCATION and DB_DATA_LOCATION, feel free to mask the password of course
Here is my env.
I think I did accidentally remove volumes recently when I removed a failed nextcloud installation. Not sure if Immich was affected, however.
unless you deleted /mnt/ssd/library or /mnt/ssd/postgres that should have had no effect
at worst it would have deleted the job that queues thumbnails and "missing" would cover that
If you browse the file system, can you locate the actual file?
From both container and host perspective
Thanks, that's good to know. I'm not sure about locating the file system. I searched both for a file I know is uploaded (and appears correctly) and one that shows error loading image. I find neither on my server. By the way, I can see my partner's photos' metadata, but the images themselves do not load.
Here are the latest errors from the app log:
Instance of 'FlutterErrorDetails'
Exception: ClientException with SocketException: Failed host lookup: 'thegahllery.duckdns.org' (OS Error: No address associated with hostname, errno = 7), uri=https://(servername).duckdns.org/api/assets/98077c6e-431e-4033-9e60-2cc8e255a316/thumbnail?size=thumbnail
Library: image resource service
Context: Instance of 'ErrorDescription'
OK, good news: I think I fixed it. I cleared the app cache and now I see my partner's photos again. Thank you very much for the info and help with troubleshooting, @Mraedis!