Jgahbs
IImmich
•Created by Jgahbs on 6/2/2025 in #help-desk-support
Shared album editors can't add photos
I added two family members as editors to an album. They had logins already. They say they cannot add their photos to the album. When they click on the add photos button, they see a black screen with "{number of photos in the album} selected" and an "Add" button at the top. Pressing the "add" just takes them back to the gallery. Is there a setting I missed when adding them to the album? Even though they are "members" of my server, do I need to set up a public sharing link, too, just to turn on uploads?
4 replies
IImmich
•Created by Jgahbs on 5/28/2025 in #help-desk-support
"Error loading image" on some partner photos
Hi, I am seeing some "Error loading image" errors for some of my partner photos, and she's seeing the same for some of my photos in the 23-24 May date range (around the time we updated to v133 with a bit of lag between devices). The "Error loading image" error appears on both the web and mobile apps.
I have tried generating missing thumbnails in settings, but it does not find any.
The logs I see on my (Android) mobile app show many errors of the following type:
FlutterError - Catch all at (time) in ImmichErrorLogger:
Instance of 'FlutterErrorDetails'
Exception: HttpException: Invalid statusCode: 404, uri = https://(server name)/api/assets/(hex)/thumbnail?size=thumbnail
Library: image resource service
Context: Instance of 'ErrorDescription'
I did not find any other examples of this precise error. Is there a clean way to fix this? A couple dozen photos are affected. More recent uploads (since these dates) are uploading fine.
34 replies