P
Prisma•2w ago
zac

Upgraded to pro, queries all failing "Accelerate was not able to connect to your database"

I just upgraded to Pro because Petra emailed me recommending it, but now all queries failling - nothing changed in my code side and database url is CORRECT 
This request could not be understood by the server: {"type":"UnknownJsonError","body":{"code":"P6008","message":"Accelerate was not able to connect to your database. The underlying error
 is: Can't reach database server at `database-ommitted.ewr0.db.prisma-data.net:5432`\n\nPlease make sure your database server is running at `database-01jvakzxrv8p865yd2
caapdfnt.ewr0.db.prisma-data.net:5432`."}} (The request id was: 9476b89bdcc46aff)
This request could not be understood by the server: {"type":"UnknownJsonError","body":{"code":"P6008","message":"Accelerate was not able to connect to your database. The underlying error
 is: Can't reach database server at `database-ommitted.ewr0.db.prisma-data.net:5432`\n\nPlease make sure your database server is running at `database-01jvakzxrv8p865yd2
caapdfnt.ewr0.db.prisma-data.net:5432`."}} (The request id was: 9476b89bdcc46aff)
What is happeing? WHy did Petra recommend me upgrading and then everything just stops working?
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11 Replies
Prisma AI Help
Prisma AI Help•2w ago
You chose to debug with a human. They'll tinker with your query soon. If you get curious meanwhile, hop into #ask-ai for a quick spin!
Nurul
Nurul•2w ago
Hey! Let me quickly check what's going on
zac
zacOP•2w ago
At first I thought Petra was great for reaching out, but since upgrading and everything breaking Im am really not happy. just sounds scammy idk I downgraded to see if it fix, but error persists So idk whats happening Errors not helpful or descriptive
Nurul
Nurul•2w ago
Are all of your queries are failing with this error? Or are there specific queries that are failing?
zac
zacOP•2w ago
I attempted removing the prisma integration from that it and then reconnecting it and still errors
Nurul
Nurul•2w ago
We are investigating this with highest priority. We think the issue occured because of lack of database connections. We are increasing the connections of your database instance @zac We just upgraded your database to a more powerful VM and RAM and added more connections Can you let us know if you start observing improvements?
zac
zacOP•2w ago
Yes, the project that was failing appears to be working now. How much more will those upgrades cost us
Nurul
Nurul•2w ago
It shouldn't cost you anything additional. It will be a part of your pro plan upgrade We are very sorry for the inconvenience 🙏 We are investigating this internally to ensure that we can prevent this kind of issue from occuring in future
zac
zacOP•2w ago
Ok I downgraded to starter plan though and still on starter plan I thought downgrading tos tarter plan will fix SHould I be on pro i dont want anything to break again
Nurul
Nurul•2w ago
Yes, you can upgrade back to Pro. It shouldn’t break anything. If you face any issues, please ping me. I’ll escalate it ASAP
zac
zacOP•2w ago
ok upgrading to pro now

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