NeonN
Neon8mo ago
2 replies
dead-brown

Can't connect to the database (the database got iddled)

Hello everyone, over the weekend I stopped using the database (last time was Friday). Now, when I try to connect, I get a timeout.

My app can’t connect to the database, and I also can’t connect via the psql command — it times out as well.

I just logged into the Neon console, ran a query, and now my app status changed from “suspended” to “active,” but I’m still getting a timeout when trying to connect to the DB. I also don’t see that I’ve used up my available compute time.


I did run a lookup:

~ nslookup ep-small-butterfly-acitkng8-pooler.sa-east-1.aws.neon.tech
Server: 2800:810💯3:200:115:192:89
Address: 2800:810💯3:200:115:192:89#53

Non-authoritative answer:
ep-small-butterfly-acitkng8-pooler.sa-east-1.aws.neon.tech canonical name = sa-east-1.aws.neon.tech.
Name: sa-east-1.aws.neon.tech
Address: 18.229.40.57
Name: sa-east-1.aws.neon.tech
Address: 18.230.255.48
Name: sa-east-1.aws.neon.tech
Address: 54.232.181.76
Captura_de_pantalla_2025-06-02_a_las_3.43.14_p._m..png
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