Vercel & neon: Endpoint is disabled
I have a Vercel project that connects to a database hosted on neon. I use
@vercel/postgres and drizzle-orm/vercel-postgres. This project had traffic a year ago, but have been idle the last year. Now it's supposed to start up again, but I get errors from neon. The rrror log is from vercel on page load (http 500). The dashboard is when I try to open the tables tab on neon. This is both on my stage and production database. Might be related to the transition from vercel db to marketplace -> neon or that I downgraded the project when it became idle? I've not touched the code.
4 Replies
sensitive-blueOP•4mo ago
Using
psql from the terminal gives the same error. RROR: Control plane request failed: endpoint is disabled.
Region is eu-central-1.aws.neon.tech / AWS Europe Central 1 (Frankfurt).
System Operations tab says Neon last did checks mid-september 2024.
Is there any way I can contact support about this? I can't contact vercel support because they tell me to contact the marketplace provider (neon). Neon tells me to go to this community or upgrade my plan (whioch I'm not going to do... yet). I'm first and foremost interested about how I can get back my production data...sensitive-blueOP•4mo ago
Primary is suspended / idle and dashboard says it will auto activate on connect.
Connecting via nextjs project gives error from the first screenshot in this thread.
psql connection string fails with
ERROR: Control plane request failed: endpoint is disable
passwordless auth fails with the attaced screenshot.
Contact support sends me here.
sensitive-blueOP•4mo ago
Since there hasn't been any contact here one week after posting, I did try Vercel support, but they just sent me back here 🤣
TBH it's not important data and I will start over with a new database, but it would probably be nice to resolve / look into this as it may happen to more people?
Database access breaking without any code-changes and unable to connect to the database both from your dashboard, cli, webapp and not able to reach support is not exactly screaming reliable database provider.
I get that I'm not a valued customer on the free plan, but is there any way I can contact support about this?
sensitive-blueOP•4mo ago
I did manage to get access to the database by setting up a read replica though! But since the primary is suspended and I'm unable to connect to it seems to be impossible to get it to re-activate?