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genetic-orange

mordhau crashing on loading screen on heroic games launcher

this is the error Im getting after it crashes on heroic
6 Replies
genetic-orange
genetic-orangeOP4d ago
An error has occurred! Try to Logout and Login on your Epic account. [cli] INFO: Logging in...[Core] INFO: Trying to re-use existing login session...[cli] INFO: Getting game list... (this may take a while)Traceback (most recent call last): File "urllib3/connection.py", line 198, in _new_conn File "urllib3/util/connection.py", line 60, in create_connection File "socket.py", line 974, in getaddrinfo socket.gaierror: [Errno -5] No address associated with hostname The above exception was the direct cause of the following exception: Traceback (most recent call last): File "urllib3/connectionpool.py", line 787, in urlopen File "urllib3/connectionpool.py", line 488, in _make_requestFile "urllib3/connectionpool.py", line 464, in _make_request File "urllib3/connectionpool.py", line 1093, in _validate_conn File "urllib3/connection.py", line 704, in connect File "urllib3/connection.py", line 205, in _new_conn urllib3.exceptions.NameResolutionError: <urllib3.connection.HTTPSConnection object at 0x774a3c849710>: Failed to resolve 'library-service.live.use1a.on.epicgames.com' ([Errno -5] No address associated with hostname) The above exception was the direct cause of the following exception: Traceback (most recent call last): File "requests/adapters.py", line 667, in send File "urllib3/connectionpool.py", line 841, in urlopen File "urllib3/util/retry.py", line 519, in increment urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='library-service.live.use1a.on.epicgames.com', port=443): Max retries exceeded with url: /library/api/public/items?includeMetadata=True (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x774a3c849710>: Failed to resolve 'library-service.live.use1a.on.epicgames.com' ([Errno -5] No address associated with hostname)")) During handling of the above exception, another exception occurred: Traceback (most recent call last): File "legendary/cli.py", line 3286, in <module> File "legendary/cli.py", line 3195, in main File "legendary/cli.py", line 208, in list_games File "legendary/core.py", line 546, in get_non_asset_library_items File "legendary/api/egs.py", line 238, in get_library_items File "requests/sessions.py", line 602, in get File "requests/sessions.py", line 589, in request File "requests/sessions.py", line 703, in send File "requests/adapters.py", line 700, in send requests.exceptions.ConnectionError: HTTPSConnectionPool(host='library-service.live.use1a.on.epicgames.com', port=443): Max retries exceeded with url: /library/api/public/items?includeMetadata=True (Caused by NameResolutionError("<urllib3.connection.HTTPSConnection object at 0x774a3c849710>: Failed to resolve 'library-service.live.use1a.on.epicgames.com' ([Errno -5] No address associated with hostname)")) [PYI-1150:ERROR] Failed to execute script 'cli' due to unhandled exception! Im using ubuntu and Im on wine ge downloaded the proton latest version and game works now
genetic-orange
genetic-orangeOP3d ago
nvm its not working again its giving wine C++ runtime library error why there is a windows line in the error ??*
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HeroicBot
HeroicBot3d ago
To help you, we need a game log. Please see the following images on how to get it.
From An unknown user
From An unknown user
From An unknown user
From An unknown user
From An unknown user
From An unknown user
genetic-orange
genetic-orangeOP4h ago
it fails to upload a log file as mentioned
genetic-orange
genetic-orangeOP4h ago
genetic-orange
genetic-orangeOP4h ago
here is the log file I played it by switching to proton but after that it stopped working and giving me this error Im gonna loose my mind why tf there is a windows path in the error also its on heroic and epic games not steam

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