Two accounts - one domain problem
Hello,
I purchased the domain using a Cloudflare account (A). Unfortunately, I couldn’t see the billing VAT number section in Safari, so I switched to Chrome. However, Chrome automatically signed me into a different account of mine (B).
As a result, the domain is now correctly configured under the B account. However, on the current account A, I now see an error stating “Invalid nameservers” for domain, and it says the domain will be deleted in 20 days.
It seems the billing might have been transferred to the B account as well.
Could you please assist me in resolving this issue and ensuring the domain remains active under the correct configuration?
I also described this issue on the support page https://www.support.cloudflare.com/s/case/500Nv00000O3CAD, but the dashboard is not working and I didn't receive any response via email.
Thank you in advance for your help.
I purchased the domain using a Cloudflare account (A). Unfortunately, I couldn’t see the billing VAT number section in Safari, so I switched to Chrome. However, Chrome automatically signed me into a different account of mine (B).
As a result, the domain is now correctly configured under the B account. However, on the current account A, I now see an error stating “Invalid nameservers” for domain, and it says the domain will be deleted in 20 days.
It seems the billing might have been transferred to the B account as well.
Could you please assist me in resolving this issue and ensuring the domain remains active under the correct configuration?
I also described this issue on the support page https://www.support.cloudflare.com/s/case/500Nv00000O3CAD, but the dashboard is not working and I didn't receive any response via email.
Thank you in advance for your help.
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