Invoice payment issue
We are experiencing problems clearing past invoices due to expired Stripe payment links, and we urgently need our R2 subscription re-enabled.
We are ready to clear all outstanding dues immediately, but the Stripe payment links are expired and the portal does not provide an option to pay directly. We kindly request that:
You issue new payment links for the above invoices, or
Enable PayPal as a valid payment method for these unpaid invoices, or
Mark the invoices as paid if already settled.
This matter is urgent, as our R2 subscription is critical for ongoing customer operations. We appreciate your support in resolving this at the earliest.
2 Replies
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
I used this link and we got the Pay Now button enabled for the unpaid invoice. Now the invoices are paid and the services are restored. Thanks for your support!
https://dash.cloudflare.com/?to=/:account/billing/invoices