Instances Idle
Hi, my instances are ALL OK, but idle/suspended, and refusing TLS handshake causing application error and downtime. I thought neon is built to auto activate the instances upon request? how do i activate the instances manually? Do I need a paid plan for this?
2 Replies
fascinating-indigo•3mo ago
Neon is built that way. Can you share any error connection messages you saw?
ratty-blushOP•3mo ago
it was a TLS error and the message was an unexpected EOF
how long does it take for services to spin up because they still haven’t?
doing everything the same on two other services i migrated to neon which both work except they are on paid plans
PrismaClientInitializationError:
Invalid
prisma.card.findMany() invocation:
Error opening a TLS connection: unexpected EOF
at Bn.handleRequestError (/var/task/node_modules/@prisma/client/runtime/library.js:121:7663)
at Bn.handleAndLogRequestError (/var/task/node_modules/@prisma/client/runtime/library.js:121:6686)
at Bn.request (/var/task/node_modules/@prisma/client/runtime/library.js:121:6393)
at async l (/var/task/node_modules/@prisma/client/runtime/library.js:130:9645)
at async loader (file:///var/task/build/server/index.js:1600:17)
at async Object.callRouteLoader (/var/task/node_modules/@remix-run/server-runtime/dist/data.js:59:16)
at async /var/task/node_modules/@remix-run/router/dist/router.cjs.js:4749:19
at async callLoaderOrAction (/var/task/node_modules/@remix-run/router/dist/router.cjs.js:4815:16)
at async Promise.all (index 0)
at async defaultDataStrategy (/var/task/node_modules/@remix-run/router/dist/router.cjs.js:4674:17) {
clientVersion: '6.3.1',
errorCode: undefined
}
the db is down and not running and i don't know how to restart. there seems to be no way to do it from the UI and it's not spinning up automatically