Account Stuck in LIMBO - Need assistance with updating nameservers before my domain is DELETED!!
I am currently stuck between accounts and am having nameserver issues.
Ive contacted support via email (4 seperate emails) 3 days ago, stating my issue and they havent got back to me! :c
I have a free account so im not sure if that has anything to do with it... my domain is registered with Cloudflare Registrar, but tied to multiple Cloudflare accounts, therefore stuck in limbo.
My domain will be deleted in 23 days if my nameservers aren't updated and this has me really worried.
If anyone can help me I would be incredibly thankful.
Regards, Concerned Cloudflare User
8 Replies
Are you attempting to transfer the domain between the two accounts?
The domain I am trying to get to work is currently under different nameservers than what Cloudflare have given me. I believe this is because I registered them on a different account (Not sure where) and I am now unable to change the nameservers as I am on the free plan.
Details:
DNS Setup: Full
DNSSEC: Disabled
Number of Pages: 1
Number of Workers: 1
Domain: handy-site.pages.dev
Zone-ID: 046be19f57c3fb69a2264d4e2368f6ef
Account ID: 224776000794c76c6075a93ae02ab279
If you require any other details, please feel free to ask 🙂
You can't change the nameservers of a Cloudflare registrar domain period, you need to find/recover the Cloudflare account that the domain was registered under
People often get confused by iCloud or Google Logins, is it possible you used one of them? Even an iCloud-connected Cloudflare account under the exact same address as a normal CF Acct is an entirely different account.
You'll know when you can see the domain under Domain Registration -> Manage Domains
(You also don't need to worry about the 23 day thing since it's in the account that does not matter)
Is there any way to see what login I may of used to originally obtain my domain? Under the account im in now, under manage domains, it shows "Register your first domain with Cloudflare Registrar". However after a WHOIS Domain Lookup or an ICANN Domain Lookup, both point to Cloudflare as my registrar.
You can try https://dash.cloudflare.com/forgot-email when logged out, it'll send an email to the acct the domain is on
Yea, that just means the domain isn't in that account
Ill try that
The email its under is apparently ###@privaterelay.appleid.com
I found it! I had to login via apple! Thank you @Chaika Is there a way to keep my pages and workers from my other account and use them on this one?
There's no way to just transfer them between accts, would need to resetup sadly
btw I was going to ask, what do you mean by this?
Ive contacted support via email (4 seperate emails) 3 days ago, stating my issue and they havent got back to me! :cAs far as I know they closed down support requests via emails a long time ago
Thats ok, ill get started in it 🙂 Thank you for your assistance ❤️