Domain auto renew failed but my card got charged
Hi guys, yesterday was my domain auto renewal due and I got this notification (see image). However, when I check my card transaction, it already charged and the dashboard still saying "We were unable to process your payment".
I tried contact the support, but I can't see the case because I'm on a free plan.
Did anyone have experience the same thing? Thank you
5 Replies
Cloudflare's billing system is undergoing some changes/migration. During this period, you may notice extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Please use the /link command to authenticate with your Cloudflare account and link it to your Discord user. This helps Cloudflare employees access your details more quickly and provide support. It also makes future support requests easier, since your account will already be linked.
Sorry for the inconvenience and thanks for the response, I'll update in here if my ticket has no progress
I mean when I click "My Activities", I'm being redirected to support docs https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/cannot-locate-dashboard-account
Cloudflare Docs
Cannot locate dashboard account
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.
Yup, I just found out that feature exists
I already create it. Hopefully they will response in next week.
I just don't want to lose my domain
Yes, or at least they just can process my payment and no need to refund. I got panicked a few days ago because the email and it actually charged my card
I seee, thank youu! I'll wait until next week, because my card says it success and still no refund. I'll try contact both party too