Hi, I am in need of some help regarding data loss / backups.
My Replit app crashed and I am trying to access my NEON backups. Replit can't go in there and find them, so asked me to go to my NEON console and look for them. I am within the 7 day retention period for data loss, but the console Replit connected me to is not the one where my data is and I do not know how to get in there. I have my neondbowner** info, so I just need to know how to log in? Please help.
6 Replies
extended-salmon•3mo ago
In the connection string, can you DM me the hostname (the bit after the @ symbol). If your project was deleted I don't know if there's anything we can do
generous-apricotOP•3mo ago
Hi, project is still live but just had some issues. I've been trying to rebuild and got it to the point where I realise it had lost a bunch of data. Will send a DM now.
DM sent.
extended-salmon•3mo ago
Ok,. This project is still fully managed by replit - so unfortunately there's no way for you to manage this in the Neon Console
generous-apricotOP•3mo ago
Right ok, thanks. But can you confirm my data is there and / or recoverable?
extended-salmon•3mo ago
Yes, you do have a 7 day retention period, so it should be possible to use our time travel features.
generous-apricotOP•3mo ago
Great.