Assistance needed, been struggling for weeks now

Hi, won't type a long story. Let me keep it short. Had a spare device because I got a new one, gave it to someone (not realizing my pubg mobile and google were linked to the phone I gave away). This person made fraudulant charges and purchases on my account, both google and pubg. I reported this to google who processed refunds but now my Pubg account is being penalized for the refunds on UC that I never purchased. I need assistance, please
Solution:
Alright, make a ticket on https://pubgmobile.live/support
Google Forms: Sign-in
Access Google Forms with a personal Google account or Google Workspace account (for business use).
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8 Replies
BuddyBuddy
BuddyBuddyOP6mo ago
Also just to mention I have spent a lot of money on my own account, over 50K South African rand over the three years I have been playing!
minsted-kun
minsted-kun6mo ago
Did google solved the problem?
BuddyBuddy
BuddyBuddyOP6mo ago
they solv ed it for the person who's card was used
Solution
minsted-kun
minsted-kun6mo ago
Alright, make a ticket on https://pubgmobile.live/support
Google Forms: Sign-in
Access Google Forms with a personal Google account or Google Workspace account (for business use).
BuddyBuddy
BuddyBuddyOP6mo ago
Thank you What would this fall under catergory wise, other?
minsted-kun
minsted-kun6mo ago
Appeal
BuddyBuddy
BuddyBuddyOP6mo ago
thanks
BuddyBuddy
BuddyBuddyOP6mo ago
Okay, so I log an appeal to be disregarded? What does that even mean with regards to my predicament!?!

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