0 support for pro account? Tickets ignored!
Domain Down 14 Days – Payment System Broken – Case #01595298
Hi Cloudflare,
My domain andersra.com has been down for 14 days because your payment system is broken.
Case #01595298 has been open for 10 days with no response, even after I upgraded to Pro.
I’ve tried everything to pay:
- 4 browsers (incl. incognito)
- 2 Visa + Mastercard + PayPal
- Removed special characters from address
- Cleared cache
Nothing works.
This is a bug on your side, not mine. I won’t pay the $50 reactivation fee for an error you caused.
I'm losing clients every day. I need:
1. The domain reactivated immediately, without penalty
2. A working way to pay and restore service
If this isn’t resolved now, I’ll be forced to move the domain and escalate legally.
Please respond today.
– Anders Rådal
3 Replies
This Discord is not an official support form. The Community Champions, community members and employees are here because they want to be not because they need to be.
Please do not ping Community Champions or employees for support reasons.
You can open a ticket on the Support Portal if you want official support.
Hey @Anders, I have pushed it to Support to review this issue. Thanks!
Thank you 🙂