CD

Cloudflare Developers•7mo ago

Anders

0 support for pro account? Tickets ignored!

Domain Down 14 Days – Payment System Broken – Case #01595298


Hi Cloudflare,

My domain andersra.com has been down for 14 days because your payment system is broken.

Case #01595298 has been open for 10 days with no response, even after I upgraded to Pro.

I’ve tried everything to pay:

• 4 browsers (incl. incognito)
• 2 Visa + Mastercard + PayPal
• Removed special characters from address
• Cleared cache

Nothing works.

This is a bug on your side, not mine. I won’t pay the $50 reactivation fee for an error you caused.

I'm losing clients every day. I need:

1. The domain reactivated immediately, without penalty
2. A working way to pay and restore service

If this isn’t resolved now, I’ll be forced to move the domain and escalate legally.

Please respond today.

– Anders Rådal