Account Recovery - Lost mobile number
good day admins, what other things i can do to recover my account? i did submit a form thru discord and thru in-game
Solution:Jump to solution
Those are the only two recovery methods you can use.
We can't help you if your request submitted through https://pubgmobile.live/support was rejected. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com for assistance....
6 Replies
Solution
Those are the only two recovery methods you can use.
We can't help you if your request submitted through https://pubgmobile.live/support was rejected. You will need to reach out to the customer service via in-game or by sending an email to service@pubgmobile.com for assistance.
thank you for quick response!
@delfin🐬 hello sorry for disturbing, pubgmobile emailed me and says that “We regret to inform you that the information you provided has not been approved. In order to ensure account security, we are unable to reset your account.”, i gave all the information about my account, purchased UC, Friends that i always played with and the mobile number that im using before (which is i cant access it since that number is no longer with me). What should I do? please help
If you are able to you can try submitting another claim in-game.
You can reach out to the customer service again for any questions.
like just repeat what did i provided?
If the information you provided was not approved then providing the same thing again will not change the result.
Make sure to double check your answers, provide information as accurately as possible and include proof of purchase.
but the proof of purchased they accept is only for 2 years valid i think? my last purchased was way back 2022 🥲