Serious Problem: Rewards Stuck in Processing for 50+ Days
Hello. I am a creator from the PUBG Mobile Creator Hub platform. For more than 20 days, my USD reward withdrawals have been stuck in the “Processing” status and haven’t reached my bank account. I tried contacting the support mail and admins many times but got no clear result. This issue is affecting many creators, and some payments have been stuck for over 50 days. We kindly ask Tencent’s financial team to urgently check the reward pool system and process the pending payments.
Please don’t ignore this message — too many creators are affected, and it’s damaging our trust in the platform.
#payment-issue #creatorhub #reward-delay #urgent-support
Solution:Jump to solution
This issue has been resolved by Tencent. If you have any questions please reach out to the Next Star Team.
13 Replies
Hello! Could you please share a screenshot of the response you received from the CreatorHub team?
I haven’t received any official response from the CreatorHub team yet. That’s why I’m reporting this issue here.
I have been waiting for a significant payment for months, but none of the Turkish admins seem to care. The system is being managed carelessly and irresponsibly. Please understand that this lack of seriousness is damaging PUBG Mobile’s reputation.
When did you try to contact them? Which email address did you send your message to?
20 days ago, I sent an e-mail to NextstarTR@trexesports.asia about this issue, but I never received a proper response or solution. After that, I contacted several CreatorHub admins directly, and unfortunately, their behavior was careless and dismissive. They either ignored the messages or gave meaningless replies like “it’s being checked” with no action.
This is causing huge distrust in the program. Many creators have already stopped uploading content, and if this continues, Turkey’s CreatorHub program will collapse.
If Tencent doesn’t intervene immediately, this situation will seriously damage PUBG MOBILE’s reputation in Turkey.
We kindly ask you to escalate this issue directly to Tencent’s financial or operations team as a top urgent case.
Thank you.
Could you share your UID?
Also, please include example screenshots of the responses you received and the email you sent them.
These are the other emails as well
What is your PUBG MOBILE ID? @Lecadura
5663802200
Thank you. I will forward your issue and get back to you if there is an update.
oh I see you have support issue
press: mute/ignore button
lmao
Solution
This issue has been resolved by Tencent. If you have any questions please reach out to the Next Star Team.